HR IT Analyst
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title- HR IT Analyst- HR Service Delivery (HRSD)
Location Austin Texas Onsite Only
Contract 1 year
Visa US-Citizen or Green card/TN-visa/ E3-visa
Support the HR Business team in day-to-day HR Service Delivery (HRSD) operations and improvements.
Act as the primary liaison with the ServiceNow platform team to scope design and deliver HRSD features case workflows integrations and enhancements aligned to HR policies and compliance.
Key Responsibilities
HRSD Operations & Business Support
- Serve as the HRSD subject matter expert (SME) for HR Business stakeholders-translate HR process needs into platform requirements and configurations.
- Triage analyze and resolve HRSD issues (cases requests tasks) and coordinate root-cause fixes.
- Manage and optimize HR case lifecycle: intake categorization assignment SLAs escalations and closure.
- Maintain and improve HR Knowledge Base (articles lifecycles feedback loops) to drive case deflection and self-service adoption.
- Support HR portals/catalogs service items and HR workflows to ensure intuitive employee experience.
Platform Liaison & Delivery
- Partner with the ServiceNow platform team to deliver enhancements: requirement gathering backlog grooming solution design configuration testing and release coordination.
- Write clear functional specs user stories acceptance criteria and test cases; participate in demos and UAT.
- Validate platform changes against HR policies security compliance and data privacy (PII/PHI) requirements.
- Coordinate deployments with change management processes; ensure proper documentation versioning and rollback plans.
Configuration & Administration (HRSD)
- Configure and maintain HR services HR profiles lifecycle events HR case/workflow models COE definitions and data models.
- Administer HRSD security: user/role assignments entitlements COE scopes data segmentation and HR data access controls.
- Maintain HR catalog items forms (UI policies client scripts) and automation (flows workflows decision tables).
- Monitor platform health for HRSD (queue backlogs SLAs performance dashboards integration errors).
Reporting & Insights
- Build and maintain HRSD dashboards and reports (volumes SLA attainment turnaround time KPIs).
- Provide insights and recommendations to reduce case volumes improve resolution time and enhance employee experience.
Stakeholder Management & Enablement
- Act as the point of contact for HR service owners and HR operations leads.
- Conduct knowledge transfer training and playbooks for HR agents and super users.
- Facilitate workshops for process discovery continuous improvement and roadmap planning.
Qualifications
Must-have
- 3 7 years supporting HR processes and systems with 2 years hands-on in ServiceNow HRSD (case management COEs lifecycle events HR services security).
- Experience translating business needs into ServiceNow configurations flows/workflows and catalog/forms.
- Strong understanding of HR data privacy access controls and compliance requirements.
- Proficiency in backlog management user stories UAT and change/release management.
- Strong communication and stakeholder management skills across HR IT and InfoSec.
Nice-to-have
- Exposure to integrations with Workday / SAP SuccessFactors / Oracle HCM (via IntegrationHub MID Server APIs).
- Experience with Knowledge Management Virtual Agent Employee Center / EC Pro and document generation (e.g. DocGen).
- ServiceNow certifications (e.g. CSA CAD HRSD-specific certs) ITIL foundation.
- Familiarity with analytics/dashboards performance SLAs and operational metrics.
Experience with lifecycle events (onboarding transfers offboarding) employee journeys and policy automation.
Thanks & Regards
Team Lead
Mahesh Kumar
Direct No:
Yochana Solutions INC
Windsor Ontario- Canada
Farmington hills MIUSA
USA CANADA I Mexico INDIA
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Key Skills
- IT Experience
- SAP Materials Management
- SAP SuccessFactors
- Agile
- Business Analysis
- SAP
- Requirements Gathering
- SAP Finance & Controlling
- SAP Supply Chain Management
- SAP S/4HANA
- SDLC
- Oracle
