Help Desk Analyst
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Job Location:
Santa Monica, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Help Desk Technician you will serve as the primary point of contact for all technology-related issues. You will be responsible for providing exceptional customer service by responding to inquiries via phone email chat and in-person. Your goal is to evaluate prioritize and resolve technical problems or escalate them to the appropriate specialist to ensure seamless operations.
Key Responsibilities:
- Technical Support: Provide timely and courteous assistance for hardware software network and general computer-related issues.
- Incident Management: Act as the single point of contact for all incoming technology requests.
- Troubleshooting: Evaluate and prioritize technical problems; resolve issues directly or escalate urgent matters to the appropriate IT team member.
- Tracking: Log and monitor all requests using a ticket tracking system to ensure no issue goes unresolved.
- Follow-up: Maintain communication on outstanding tickets to ensure customer satisfaction and timely resolution.
Qualifications:
- Education: High school diploma required (current enrollment in a college degree program is a plus).
- Experience: Relevant work experience and a demonstrated passion for technology.
Compensation & Benefits:
- Pay Range: XXX - XXX / Hour (Starting pay determined by experience)
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
