Service Now Platform Governance Manager
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Required Qualifications and Experience
Educational Background: Bachelors degree or higher in Information Management Computer Science Digital Experience or a closely related field.
Professional Experience: Minimum of 10 years in service management governance roles with a proven track record of leading strategic planning process optimization and cross-functional digital initiatives on ServiceNow platform.
ServiceNow Expertise: Extensive hands-on experience with the ServiceNow platform including deep knowledge of its architecture core modules integration capabilities and best practices for configuration management and service catalog design.
Methodologies: Strong familiarity with ITIL framework Agile methodologies and DevOps practices with demonstrated ability to apply these frameworks to drive service improvements and business outcomes.
Certifications: ITIL V4 Foundation is required. ServiceNow CSA & CIS ITSM will add advantages.
Analytical Skills: Ability to leverage data analytics to inform decision-making and enhance user experiences and business performance.
Stakeholder Engagement: Proven experience engaging aligning and influencing stakeholders across multiple functions to support digital strategies and governance.
Leadership: Demonstrated competency in leading and empowering cross-functional teams to deliver targeted user-focused service improvements.
Remote Role from Colombia.
If you need any accessibility adjustments please make sure to mention it in your application.
Moving forward together
Were committed to building a diverse inclusive and respectful workplace where everyone feels they belong can bring themselves and are heard. We provide equal employment opportunities to all qualified applicants and employees without regard to age race creed color religion sex national origin ancestry disability status veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by law.
We want our people to be energized and empowered to drive sustainable impact. So our focus is on a values-inspired culture that unlocks brilliance through belonging connection and innovation.
And were not just talking about it; were doing it. Were reskilling our people leveraging transferable skills and supporting the transition of our workforce to become experts in todays low carbon energy infrastructure and technology.
Whatever your ambition theres a path for you here. And theres no barrier to your potential career success. Join us to broaden your horizons explore diverse opportunities and be part of delivering sustainable change.
Building on our past. Ready for the future
Worley is a global professional services company of energy chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. Were bridging two worlds moving towards more sustainable energy sources while helping to provide the energy chemicals and resources needed now.
Key Responsibilities
Lead knowledge management strategy and implementation facilitating seamless access to information and continuous improvement.
Govern digital content and experiences to ensure accuracy relevance quality and user-centric interactions.
Lead automation and AI-enabled self-service initiatives for efficient independent issue resolution.
Develop and enforce governance frameworks policies and compliance standards across digital operations.
Drive strategic planning design and governance of the digital services catalog to enable self-service and automated request fulfilment objectives.
Establish and maintain a taxonomy framework for digital assets and services.
Ensure systematic categorization to improve discoverability and scalability.
Support consistent labeling classification and retrieval of digital content.
Adapt the taxonomy framework to evolving business needs and digital offerings.
Conduct regular reviews to align taxonomy with business objectives and user requirements.
Engage and align stakeholders across functions to support digital strategies and governance.
Analyze and optimize processes for improved service delivery and business performance.
Lead and empower cross-functional teams to deliver targeted service improvements continuously advancing user-focused capabilities.
Leverage data analytics to drive informed decisions that enhance user experiences and business outcomes.
Establish and uphold configuration management frameworks designed to maximize business value
Create ROI by bringing in new features from SN platform to increase productivity and efficiency.
Champion rigorous user research to drive meaningful solutions
Prioritize clarify and guide the understanding of user stories recommending the most effective tools and methods to deliver impactful user-centric solutions.
Work with BA and development teams to bring the solutions to life
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
A leading global provider of professional project and asset services in the energy, chemicals and resources sector.
