Sr. Director Delivery Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Implement organization strategies through the effective direction and management of resources while being accountable for business strategies functional or operational areas and regional processes or programs.
Responsible for managing and developing a team setting direction deploying resources across different projects and participating in organization-wide initiatives.
Manage the delivery of contracted services to ensure SLAs and KPIs are met or exceeded maintaining tight control over delivery risks scope and budget. Ensure operational teams and subcontractors fully understand client requirements.
Build and maintain strong client relationships providing day to day support and guidance. Promote the organizations capabilities identify opportunities for additional business and contribute to contract extensions or growth within existing accounts.
Deliver functional technical or project information to sales to support commercial proposals and client-facing documentation.
As a Sr. Director Delivery Manager reporting to AVP Client Services youll play a critical role in shaping operational standards strengthening client partnerships and leading multidisciplinary teams across LATAM. You will drive strategy execution oversee complex service delivery and ensure alignment with regulatory and financial market expectations.
Youll thrive in this position if youre strategic analytical and collaborative with a global mindset and a passion for financial markets regulatory environments and cross-functional leadership in fast-paced high-impact settings.
Key Responsibilities
Lead and enhance operational standards to drive measurable business outcomes and continuous improvements.
Resolve complex nonstandard challenges requiring independent judgment and strategic decision-making.
Manage service delivery for contracted clients ensuring SLAs and KPIs are consistently achieved or exceeded.
Lead mediumsized project teams (6 members) setting direction allocating resources and guiding deliverables.
Build strong client relationships providing daily support and identifying opportunities to expand services or renew contracts.
Required Qualifications
Bachelors degree in a relevant field or equivalent practical experience.
10 years of leadership experience across multidisciplinary and regional teams.
Experience working with regulatory environments and financial markets in LATAM.
Strong ability to anticipate trends influence stakeholders and drive strategic initiatives.
Clear communicator with experience navigating collaborative matrixed environments.
Fluent in English and Spanish; Portuguese is optional.
Preferred Qualifications
Experience implementing thirdparty software as a client or vendor.
Exposure to seniorlevel decision-making in regulated industries.
Experience in crossborder collaboration and multicultural team environments.
Location & Work Model
This role is based in Colombia Bogotá and offers a hybrid work environment requiring at least 3 days per week onsite (subject to change).
Come as You Are
Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities. We ensure that individuals with disabilities are provided with reasonable accommodations throughout the hiring process. To request accommodation contact us directly.
Benefits & Rewards
We offer a competitive holistic rewards package that supports the wellbeing of our employees and their families.
Actual compensation may vary based on factors such as skills experience education training and market addition to base pay Nasdaq offers a short-term incentive (bonus/commission) and long-term incentive (equity) where applicable.
For more information visit Nasdaq Benefits & Rewards Career Page.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age color disability national origin ancestry race religion gender sexual orientation gender identity and/or expression veteran status genetic information or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Required Experience:
Exec
Key Skills
- Project Management Methodology
- Kanban
- Project / Program Management
- Agile
- Waterfall
- Project Leadership
- Application Development
- Project Management
- Scrum
- Microsoft Project
- SDLC
- Project Implementation
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