Workplace Experience Coordinator

Melbourne - Australia

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Were Momentum Energy a power company owned by Hydro Tasmania Australias largest generator of renewable energy. Were on a mission to make energy simpler and more human for customers. And it starts with our people: as we grow were nurturing a culture of belonging where diverse views and experiences are embraced and everyone is valued and respected. We encourage applications from qualified candidates of all ages cultural backgrounds abilities genders and sexual orientations and are happy to adjust our recruitment processes even in ways we may not have thought of reach out to us about any adjustments or support you mayrequire.

About the role:

This role is a part time 12 month fixed term contract working in our Melbourne office at 530 Collins St. Working days will be Tuesday Wednesday Thursday 8:30 am - 4:30 pm.

The Workplace Experience Coordinator ensures positive customer interactions throughout each touchpoint with our people our visitors and our new starters at the 530 Collins Street office Help Pod; creating a workplace experience that is exceptional in the moments that matter.

The Coordinator looks for opportunities to develop an environment that contributes to creativity fosters belonging pride and creativity to unleash untapped potential in our people.

Self-leadership & Organisation: Ensure personal and team effectiveness.
Work collaboratively within the People and Experience team with all employees at 530 Collins Street and suppliers vendors and contractors demonstrating alignment with agreed team behaviours;
Build and maintain successful relationships relevant to the role purpose and contribute to the accomplishment of People and Corporate Services team goals; and
Deliver an effortless and seamless Help Pod service experience creating valuable workplace experiences for employees and visitors to 530 Collins St including:
The provision of a consistent high quality Help Pod service
Delivery of new starter inductions visitor services urgent assistance technology assistance and facilities support both at the Help Pod desk and throughout the office location
Ensuring an exceptional experience for employees and visitors
Ensuring the Help Pod Team set the tone and energy for a positive workplace experience
Working collaboratively with the Help Pod team to achieve agreed targets and measures
Reviewing Help Pod team data and reports and identifying service improvement and productivity opportunities
Work collaboratively with the People & Experience team
Contribute and assist the broader People & Experience team to work towards the overall strategy

About you and your experience:

Qualifications in business administration or related field or equivalent experience in a similar role.
Experience in a front of house service;
A strong background and passion for engaging guests and providing exceptional guest service
Excellent customer focus and the ability to work to deadlines prioritise multiple services and take initiative to achieve outcomes A collaborative approach with the ability to build effective partnerships within own team and across the organisation;
Problem solving skills with a high level of attention to detail the ability to analyse issues logically and to deliver valueadding business outcomes
Flexible and approachable with excellent communication skills and the ability to deal tactfully calmly and effectively with a wide range of people from within and outside the organisation; and
Focused on delivery to deadlines and high standards through tenacity and dedication to continuous improvement.

Further information can be found on the attached Position Description:MOM - Workplace Experience Coordinator .pdf

Whats in it for you

Youll work in an incredibly fun and rewarding business that genuinely values its people and customers.

We are super proud of where we work our workplace and work culture. We pride ourselves on balancing work and home life and offer a truly flexible work environment a competitive remuneration package and the opportunity to play a role in Australias renewable energy transformation.

Interested but not sure if you tick enough boxes At Momentum we believe in the power of unique backgrounds and skillsets. And really box-ticking is overrated. So even if you feel you dont meet all the requirements listed we strongly encourage you to apply.

For any recruitment enquiries or for any accessibility or workplace adjustment enquires including alternative ways to apply please contact us ator.

Required Experience: