Customer Support Officer

Our Tasmanian salmon has a global reputation for exceptional quality and flavour and behind every perfectly delivered order is a brilliant team making it all happen.

At Huon our Customer Service team sits at the heart of the business. Theyre the calm in the chaos the detail-lovers the problem-solvers and the friendly faces behind every great customer experience.

Right now were on the hunt for a Customer Support Officer superstar to join our team and help keep everything running smoothly.

The role

This is a hands-on high-impact role where no two days look the same. Youll provide critical operational and administrative support to the Customer Service team keeping orders moving systems humming inboxes under control and daily checks spot on.

Your work enables our Customer Service Representatives to focus on what they do best: building relationships and resolving issues while you keep the engine running behind the scenes.

What youll be doing

Youll play a key role in the day-to-day rhythm of our Customer Service function including:

Assisting with export order uploads confirmations and Air Waybill (AWB) updates
Completing daily order checks and end-of-day processing
Managing Metcash portal order processing and invoice reconciliation
Supporting wholesale and export order confirmations
Managing the shared Customer Service inbox triaging and allocating requests
Providing overflow support during peak periods or team leave
Maintaining accurate records documentation and system data
Spotting opportunities to improve efficiency accuracy and workflow
Following safety compliance and data integrity standards
Pitching in with ad hoc tasks when needed teamwork is everything here

What were looking for

Youll thrive in this role if youre organised detail-driven and love being part of a supportive team. Ideally youll bring:

Experience in administration order processing or customer service support
Strong attention to detail and a high level of accuracy
Confidence using ERP systems (SAP preferred) and Microsoft Office
The ability to manage repetitive deadline-driven tasks with ease
Strong organisation and time management skills
A proactive team-first mindset
A commitment to Huons values safety and continuous improvement

Why join Huon

When you join Huon youre joining a business thats future-focused values-led and proud of what we produce.

Youll enjoy:

Discounts on our premium sustainably farmed salmon the best salmon in the world at home
Ongoing training and development to support your career growth
Discounted health insurance and wellbeing benefits
Retail and lifestyle discounts across everyday shopping
The opportunity to make a real impact in a business that cares about quality people and the future

Ready to dive in
Click Apply Now and follow the prompts we cant wait to meet you