Customer Service Representative

West Chester Veterinary Medical Center

Job Location:

West Chester, OH - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

At West Chester Veterinary Medical Center our team members all share the same passion for making and keeping animals healthy.

Our hospital truly is an excellent place to work with a highly skilled team focused on best in practice veterinary care.

We are very supportive of individuals looking to grow their veterinary careers and look forward to hearing from you.

Position Overview

The Customer Service Representative / Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks providing valuable support to the hospital.

Key Responsibilities

Provides excellent customer service in-person over the phone and during high-stress situations.
Manages lobby flow addresses concerns calms distressed owners and schedules appointments.
Handles basic medical emergencies for pets and owners ensuring safety and well-being.
Assists with medication pickups inquiries and provides information about services and products.
Inputs and manages data in practice management software including billing and accounts.
Assists with retail sales weighing pets processing faxes and maintaining records.
Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

High school diploma or GED required or equivalent combination of education certification training and/or experience
Knowledge of clerical procedures and ability to organize files and records
Excellent customer service skills providing courteous and prompt assistance
Accurate cash handling and cashiering abilities
Strong multitasking skills with attention to detail
Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing walking climbing and lifting animals up to 50 pounds

Preferred Skills (Nice to Have)

2 years in the veterinary medicine field
Experience with cornerstone

Schedule

8:00 AM - 5:00 PM Monday-Friday

What We Offer
We care deeply about supporting our team members professionally and personally. Benefits include:

Medical dental and vision insurance
Paid Parental Leave (birth adoption foster)
401(k) with discretionary contribution
Team Member Pet Discounts
Emotional wellbeing support including Calm app access and 24/7 EAP
CE stipends and career development resources
Grant Circle a relief fund for team members facing personal hardship
Local hospital culture backed by national resources

At PetVet Care Centers were committed to a Culture of Care for pets for the people who love them and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11000 dedicated professionals including 1700 veterinarians we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership collaboration and local medical autonomy empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether youre providing care in a hospital or supporting operations behind the scenes PetVet is a place where you can grow your career stay connected to your purpose and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race color age gender gender identity or expression sexual orientation marital status pregnancy religion citizenship national origin/ancestry physical/mental disabilities military status or any other basis prohibited by law. EOE M/F/D/V

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Required Experience:

Unclear Seniority

At West Chester Veterinary Medical Center our team members all share the same passion for making and keeping animals healthy.Our hospital truly is an excellent place to work with a highly skilled team focused on best in practice veterinary care.We are very supportive of individuals looking to grow t...