Service Coordinator
Share
Job Location:
Pittsburgh, PA - USA
Monthly Salary:
$ 50000 - 65000
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Service Coordinator / Service Administrator / Engineering Coordinator
Location: Pittsburgh PA
Service Coordinator / Engineering Coordinator / Service Administrator required to join a well-established filtration and water treatment engineering company supporting industrial and commercial customers.
The successful Service Coordinator / Engineering Coordinator / Service Administrator will be office-based in Pittsburgh working closely with field service engineers sales and engineering teams to coordinate service activity support customers and ensure smooth day-to-day operations of the service function. Full product and systems training will be provided.
The ideal candidate will have experience in service coordination scheduling customer support or administration within an engineering filtration HVAC water treatment or industrial environment.
Package
$50000 $65000 depending on experience
401(k)
Health dental & vision insurance
Paid holidays & PTO
Additional company benefits
Onsite parking
Service Coordinator / Engineering Coordinator / Service Administrator Role
- Coordinate and schedule the daily activities of Field Service Engineers supporting filtration and water treatment equipment.
- Act as the first point of contact for customers booking service visits and responding to service-related queries.
- Support the service and sales teams with quotes for service repairs and maintenance agreements.
- Regular use of the company ERP system to raise work orders schedule engineers order parts and update job status.
- Track spare parts orders book goods in approve supplier invoices and assist with inventory and stock control when required.
- Support planning of engineer workloads on-call schedules and annual leave.
- Liaise with internal departments including engineering service sales and operations to ensure high service levels.
- Maintain accurate service documentation and reporting.
- Full training provided on products systems and processes.
Service Coordinator / Engineering Coordinator / Service Administrator Requirements
- Experience in service coordination scheduling service administration customer support or similar roles within an engineering or technical environment.
- Background in filtration water treatment HVAC industrial equipment or mechanical services is highly advantageous.
- Proven ability to manage multiple priorities and maintain strong relationships with customers and engineers.
- Experience using ERP systems (SAP Oracle NetSuite or similar) is beneficial.
- Strong IT skills including Microsoft Office.
- Well-organised detail-oriented and confident communicating by phone and email.
- Comfortable supporting inventory or stores functions when required.
- Commutable to Pittsburgh PA.
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
