Head, Web Acquiring

DUTIES AND RESPONSIBILITIES:

1. Strategic Leadership & Planning

• Develop and execute the overall strategy for the Web Acquiring department in alignment with Paylofts business direction.
• Identify market opportunities emerging payment trends and competitive landscapes to shape product and commercial priorities.
• Drive initiatives to increase transaction volume revenue and market share.

2. Merchant Acquisition & Management

• Oversee the end-to-end online merchant onboarding process ensuring speed compliance and operational accuracy.
• Build and maintain strategic relationships with key merchants payment partners and technology vendors.
• Implement merchant segmentation and targeted growth strategies.

3. Product & Technology Oversight

• Collaborate with Product Engineering and Compliance teams to develop and optimize web acquiring solutions (APIs payment gateways checkout products plugins etc.).
• Ensure high system uptime strong security standards and improved user experience across all acquiring channels.
• Lead innovation initiatives to keep Payloft ahead in digital commerce and payments.

4. Operational Excellence

• Establish and enforce efficient processes for transaction monitoring fraud management settlements and dispute resolution.
• Ensure adherence to regulatory requirements including PCI-DSS data security and risk compliance.
• Develop KPIs dashboards and performance metrics for continuous improvement.

5. Team Leadership & Relationship Management

• Lead mentor and grow a high-performing Web Acquiring team.
• Collaborate cross-functionally with Risk Finance Engineering Sales Legal and Support teams.
• Represent the department in strategic meetings and stakeholder engagements.

Recruitment

• Support HR in CV selection and review

Staff Attraction Motivation and Retention:

• Fill vacant roles within the department in a timely manner and provide opportunities for growth and development.
• Provide training mentorship and upskilling programs.
• Recognize and reward individual and team achievements and contribution.
• Encourage open communication and feedback.
• Give employees autonomy and ownership of their work to motivate them.
• Foster a positive work culture that encourages collaboration innovation and creativity.
• Regularly engage direct reports to understand their needs and concerns.
• Foster a diverse and inclusive work environment that values different perspectives andbackgrounds

KEY PERFORMANCE INDICATORS

As agreed from time to time based on business exigencies

KEY COMPETENCY REQUIREMENTS

Knowledge/Experience:

Proven leadership experience managing teams and complex operational functions.

Strong understanding of online payments infrastructure: APIs gateways processors fraud tools settlement systems and merchant lifecycle.

Working knowledge of payment regulations and industry standards (PCI-DSS KYC AML etc.).

Excellent problem-solving analytical and communication skills.

Ability to drive commercial growth while managing operational risk.

Strong stakeholder management and negotiation skills.

Preferred Attributes:

• Experience working in a fast-paced fintech environment.
• Strong project management capabilities.
• Knowledge of emerging payment technologies such as tokenization alternative payment methods (APMs) recurring billing and subscription management.

Skill/Competencies:

• Strong interpersonal skills.

• Excellent written/oral communication skills.

• Strong analytical skills.

• Organizational skills.

• Confident negotiator and ability to close the right type of business deals at the highest level.

JOB REQUIREMENTS

Education:

Bachelors degree in Business Computer Science Marketing or a related field (Masters degree or MBA is an advantage).

Experience:

Minimum 10 years of relevant experience in fintech digital payments merchant acquiring online commerce or payment gateways. Post NYSC experience.