Head of Operations

Lagos - Nigeria

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

In partnership with our client we are seeking a Head of Operations to take the reins of daily operational activities within a fast-paced microfinance banking environment. This is a role for someone who understands that great financial institutions are built on the back of strong operations airtight processes and people who take accountability seriously. If you are a seasoned operations leader with deep microfinance experience and a passion for driving efficiency and compliance we want to meet you.

Who are we looking for

You are an experienced operations leader with a strong background in financial services particularly within a Microfinance Bank environment.
You are someone who understands lending operations inside out from loan application all the way through to disbursement and repayment.
You are process-driven with a sharp eye for identifying inefficiencies and the ability to implement improvements that actually stick.
You are a natural leader who can supervise guide and hold a team accountable while fostering a culture of excellence.
You are compliance-conscious staying ahead of microfinance banking regulations and ensuring every process meets required standards.
You are analytically minded using data and performance metrics to make informed operational decisions.
You are a strong collaborator working seamlessly with compliance audit and cross-functional teams to mitigate risk and drive results.

Your Responsibilities

Operational Management

You will oversee daily operational activities across all business units to ensure smooth and efficient service delivery.
You will develop and implement operational policies procedures and internal controls that support the organisations goals.
You will monitor operational performance identify gaps and implement improvements where necessary.
You will identify opportunities to reduce turnaround time and improve overall operational efficiency.

Lending Operations

You will manage loan processing workflows from application through to disbursement ensuring accuracy and timeliness at every stage.
You will ensure efficient processing of financial transactions loan disbursements and repayments.
You will ensure compliance with microfinance banking guidelines and internal credit policies at all times.

Risk and Compliance

You will monitor operational risks related to lending activities and put measures in place to address them proactively.
You will collaborate with compliance and audit teams to identify assess and mitigate operational risks across the business.

People and Leadership

You will supervise and guide the operations team ensuring efficiency accountability and high performance across the board.

What Success looks like

Day-to-day operations run smoothly across all business units with minimal disruptions and consistent service delivery.
Loan processing workflows are efficient accurate and consistently meet turnaround time targets.
Full compliance with microfinance banking regulations and internal credit policies with zero regulatory penalties.
Operational risks are identified early and mitigated effectively in collaboration with compliance and audit teams.
Measurable improvements in operational efficiency including reduced processing times and streamlined procedures.
A well-supervised high-performing operations team that consistently meets performance expectations.

To be considered for this role you should have

A Bachelors degree in Finance Business Administration Economics or a related field.
A minimum of 5 to 8 years of experience in financial services operations.
Strong and demonstrable experience within a Microfinance Bank environment.
In-depth knowledge of lending operations credit processes and financial service delivery.
Strong leadership analytical and operational management skills.

Challenges you may face in this role

Managing the complexity of lending operations at scale while maintaining accuracy speed and compliance simultaneously.
Navigating a heavily regulated microfinance environment where guidelines evolve and non-compliance carries significant consequences.
Driving operational improvements and cultural change across teams while maintaining day-to-day business continuity.
Balancing the demand for faster turnaround times with the need for thorough risk assessment and process integrity.

The Goodies

Competitive salary and benefits package.
Opportunity for professional growth and development within the financial services sector.
A collaborative and performance-driven work environment.
Direct impact on the efficiency and growth of the organisation.