GCC Performance Manager

Use Your Power for Purpose

Our manufacturing logistics and supply team ensures that customers and patients receive the medicines they need precisely when they need them. By embracing challenges imagining new possibilities and taking decisive action youll help accelerate the delivery of medicines to the world. Your role is crucial in making sure that the supply chain operates smoothly overcoming obstacles and continuously innovating to meet the demands of healthcare.

What You Will Achieve

As a Global Command Center (GCC) Performance Management Manager you will be responsible for creating clear trusted visibility into to how the logistics organization is performing against its most important goals. You will sit at the intersection of strategy and execution working closely with operational leaders to assess the impact of planned initiatives leverage structured data sources and operational reporting tools to drive clarity and analyze where future improvement would deliver the most value for Pfizers patients and customers.

In this role you will:

• Develop metrics and analyze data to monitor operational performance in logistics. Design and maintain operational reporting and prepare business case analyses to support continuous improvement initiatives.

• Analyze and compare information from multiple sources to identify causeandeffect relationships. Drive or support corrective and preventative action investigations. Lead meetings with a variety of stakeholders to investigate and improve identified drivers of logistics performance.

• Oversee the development of shipmentmonitoring capabilities both for tracking operational performance and for intervening in the event of intransit risks. Support the Global Command Centers mission to enable product resilience in transit by partnering with crossfunctional teams to define and implement new riskmanagement procedures.

• Provide guidance and lead/co-lead moderately complex projects managing time and resources effectively and apply skills and discipline knowledge to contribute to departmental work.

• Make decisions to resolve moderately complex problems develop new options guided by policies in non-standard situations and operate independently in ambiguous situations.

• Work independently receive instruction on unusual or complex problems determine objectives of assignments and generally review your own work while seeking directional review from others.

• Exercise judgment utilizing knowledge and experience potentially becoming a resource for others and ensure timely delivery of products that meet stringent quality standards aligning with marketing and financial goals.

• Drive the execution and ongoing enhancement of standardized logistics processes and systems to fulfill customer needs forecast resource requirements and identify opportunities for improvement in logistics-related products processes or services.

• Foster collaboration and agreements among diverse teams by designing and facilitating reviews of operational metric performance (visual management) and continuous improvement project pipeline (CI loop)enabled by data-backed insights

• Design develop and deliver training programs and documentation acting as the link between external logistics operations and internal operations.

Here Is What You Need (Minimum Requirements)

• Applicant must have a bachelors degree with at least 4 years of experience; OR a masters degree with at least 2 years of experience; OR a PhD with 0 years of experience; OR as associates degree with 8 years of experience; OR a high school diploma (or equivalent) and 10 years of relevant experience

• Significant experience in either logistics managementbusiness intelligence or operational performance management in a large global organization.

• Proficiency in system validation and the software development lifecycle

• Strong analytical skills including comfort with statistical interpretation data modeling and developing automated KPI dashboards.

• Excellent written and oral communication skills including an ability to drive results with stakeholders at varying levels.

• Good knowledge of Microsoft Office tools particularly Excel Word and Outlook as well as business intelligence and reporting software (e.g. Power BI Tableau etc.)

Bonus Points If You Have (Preferred Requirements):

• Formal training in mathematics analytics statistics or data-focused disciplines (e.g. business analytics applied statistics operational reporting etc.)

• Relevant experience in the pharmaceutical industry

• Advanced training in project management supply chain management scientific or clinical disciplines business administration and/or people development

• Experience in leading global cross-functional continuous improvement strategies

• Experience using common AI tools including generative technologies such as ChatGPT or Microsoft Copilot to support problem solving and enhance productivity. Demonstrated curiosity for exploring how these tools can improve outcomes and understanding of responsible AI practices including risk management and ethical use

PHYSICAL/MENTAL REQUIREMENTS

Ability to perform mathematical calculations and ability to perform complex data analysis

Work Location Assignment:Hybrid

Relocation assistance may be available based on business needs and/or eligibility.