Customer Support Assistant
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Job Location:
Charlotte, VT - USA
Yearly Salary:
$ 55000 - 67000
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Support Assistant
Location: Charlotte NC
Salary: $55000 - $67000 per year
Job Type: Full-time
About Us
At Seronda Network were a forward-thinking digital solutions provider dedicated to connecting businesses with innovative strategies in communication branding and technology. Located in the vibrant heart of Denver CO we pride ourselves on fostering a dynamic work environment that inspires creativity and collaboration. Join our team to make a real impact in the world of digital networking!
Job Description
Description
We are seeking a dedicated and enthusiastic Customer Support Assistant to join our dynamic this role you will be the primary point of contact for our customers providing exceptional service and support while ensuring a positive experience. Your responsibilities will include addressing customer inquiries via various channels such as phone email and chat resolving issues and guiding customers through our products and services.
Responsibilities
- Respond to customer inquiries via phone email and live chat in a timely manner.
- Resolve customer complaints and issues effectively and with empathy.
- Provide product and service information to customers to enhance their experience.
- Document customer interactions and feedback in the system accurately.
- Collaborate with team members to share best practices and improve service delivery.
- Assist in developing user guides and FAQs to help customers self-serve.
- Participate in training sessions to stay updated on products and service changes.
Skills and Qualifications
- High school diploma or equivalent; relevant certifications or training is a plus.
- Proven experience in a customer service role or similar position.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-oriented mindset.
- Ability to work independently as well as part of a team.
- Familiarity with customer support software and tools is preferred.
Benefits
- Competitive salary and comprehensive benefits package.
- Health dental and vision insurance.
- 401(k) retirement plan with company match.
- Generous paid time off and paid holidays.
- Professional development and training opportunities.
- Dynamic and collaborative work environment.
Ready to Apply
If youre ready to bring your communication expertise to a company that values innovation and collaboration wed love to hear from you! Join Seronda Network and make a difference in how we connect and communicate.
Required Experience:
Junior IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
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