Remote Medical Support Assistant (Medical Receptionist)
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Job Location:
Morgan County, AL - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Ansible Government Solutions LLC (Ansible) is currently recruiting Remote Medical Support Assistants(Medical Receptionist) that is based in Morgan County to support the Salt Lake City VA Medical Center located at 500 S. Foothill Drive Salt Lake City UT 84148. This is a remote position; however candidates must be willing and able to work onsite if required. Working hours are Mon-Fri 7am-6pm (8-hour shifts within this window). If you accept employment with Ansible you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers.
Ansible Government Solutions LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security health care and information technology. To address these challenges we employ intelligent and committed staff who take care of our customers success as if it is their own.
Responsibilities
Ansible Government Solutions LLC (Ansible) is currently recruiting Remote Medical Support Assistants(Medical Receptionist) that is based in Morgan County to support the Salt Lake City VA Medical Center located at 500 S. Foothill Drive Salt Lake City UT 84148. This is a remote position; however candidates must be willing and able to work onsite if required. Working hours are Mon-Fri 7am-6pm (8-hour shifts within this window). If you accept employment with Ansible you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers.
Ansible Government Solutions LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security health care and information technology. To address these challenges we employ intelligent and committed staff who take care of our customers success as if it is their own.
Responsibilities
- Perform appointment scheduling tracking and pre and postappointment patient contact in accordance with VA scheduling policies.
- Serve as the designated scheduler/receptionist and coordinate appointment activities across assigned clinics or departments.
- Screen and respond to incoming phone calls in a courteous and timely manner; answer patient and provider inquiries regarding services.
- Validate update and maintain accurate patient demographic information including insurance contact details and emergency contacts.
- Process community care consults and referrals using VA systems including HSRM PPMS VistA and CPRS.
- Coordinate and authorize Veteran care with community providers when services are not available or cannot be provided timely by the VA.
- Communicate with internal medical providers regarding VA Community Care rules regulations and appropriate processes.
- Ensure received medical records and administrative documentation are accurately uploaded and integrated into CPRS and VistA.
- Monitor and report system issues or outages to the contracting supervisor as needed.
- Utilize Microsoft Office applications (Outlook Teams Word Excel) daily to support scheduling communication and reporting.
- Deliver highquality customer service to Veterans families VA staff physicians and contractors at all times.
- Work collaboratively with supervisors lead schedulers and team members to ensure timely patient communications and workflow efficiency.
- Maintain compliance with VA privacy security and confidentiality standards including HIPAA requirements.
- Perform additional related duties as assigned.
- High School diploma or GED equivalent.
- Proficiency in written and spoken English.
- Minimum typing speed of 50 words per minute.
- Basic computer proficiency including Microsoft Office applications.
- Basic knowledge of medical terminology.
- Minimum 6 months of customer service experience.
- Ability to work remotely and independently in a professional setting.
- Ability to obtain and maintain a favorable VA background investigation (NACI) and PIV credential.
- No physical or health restrictions that would interfere with job performance.
- Ability to complete all required VA onboarding security privacy and mandatory training prior to and during assignment.
- U.S. citizenship required.
All candidates must be able to:
- Sit stand walk lift squat bend twist and reach above shoulders during the work shift
- Lift up to 50 lbs from floor to waist
- Lift up to 20 lbs
- Carry up to 40 lbs a reasonable distance
- Push/pull with 30 lbs of force
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Required Experience:
Junior IC
Key Skills
- EMR Systems
- Allscripts
- Multi-line Phone Systems
- Customer Service
- Athenahealth
- eClinicalWorks
- Insurance Verification
- Medical office experience
- Medical Terminology
- Front Desk
- Medical Receptionist
- Phone Etiquette
About Company
Encouraged to Matter Ansible solves complex challenges in the fields of national security, healthcare, and government. What We Do Enhancing unique Government missions with technical, operations, business, and administrative expertise. Advancing care through clinical staffing, emer ... View more
