Inside Sales Manager

WHO WE ARE
Gast and Airtech are part of the IDEX Performance Pneumatics Group delivering innovative solutions for vacuum pressure and flow control across critical industries worldwide.

Gast is a trusted leader in designing and manufacturing high-quality air-moving products including compressors vacuum pumps and accessories. For decades Gast has powered essential applications in medical industrial and environmental sectors with reliability and precision.

Airtech specializes in custom-engineered vacuum and pressure systems offering advanced solutions for complex applications in life sciences electronics and industrial automation. Known for flexibility and technical expertise Airtech partners with customers to solve unique challenges and deliver tailored systems that meet demanding performance requirements.

Together Gast and Airtech combine engineering excellence customer focus and global reach to enable technologies that keep industries moving and improve everyday life.

PositionSummary

The Inside Sales Manager will lead and manage the inside sales team responsible for drivingrevenue growth throughproactive customer engagementtechnical supportquoting andlead conversion forindustrial products such as compressors and air blowers. This role focuses onmaintainingstrong customer relationships ensuringtimelyresponses to inquiries and supporting the field sales team to achieve overall businessobjectives.The Insides Sales Manager will work cross-functionally with sales engineering product managementand customer service toprovide best in class customer distributor and sales support. The idealcandidate must be passionate about customer engagementleading and developing a team and commercial processes.The position will be accountable for meeting/exceeding sales targets funnel growth through lead conversion andcustomer satisfaction.

Essential Duties &Responsibilities:

This position is accountable for the following key responsibilities:

Team Leadership & Development

• Leadmanage and mentora team of Inside SalesEngineers/Representativesto enhance individual and team performance

• Provide training on product knowledge sales strategies for lead conversion andsales tools (CRM)

• Foster a positive collaborative and high-performance sales culturebuilt on accountability and results

Sales Executionfor 80s and 20s Customers

• Develop and implement plans toprotect our core customer accounts andrevenue while evaluating opportunities to growth from existing 80s and 20s accounts.

• Set clear measurable individual and team sales targets aligned with companyobjectives.

• Monitor progress toward goals and adjust strategies as needed to ensure success.

• Prepareaccuratesales forecasts pipeline reports and performance analyses for senior management.

Leads Conversion Process Management

• Oversee the entire inside sales process ensuring efficiency consistency and compliancewith defined processes or adjust/develop required processes to meet team and businessobjectives.

• Collaborate with marketing tomaintaina steady flow of qualified leads andoptimizelead conversion.

• Continuously evaluate and improve sales practices tools and procedures to maximize productivity.

Customer Relationship Management

• Serve as the escalation point for complex customer issues ensuringtimelyand satisfactory resolution.

• Maintainaccurateand up-to-date records of leads opportunities and sales activities in CRM systems.

• Identifyopportunities for upselling and cross-selling within existing accounts to increase revenue.

Performance Monitoring

• Track and analyze key performance indicators (KPIs) and sales metrics to measure success including regular cadence of 20sand select 80saccount reviews

• Conduct regular pipeline reviews and implement corrective actions to address gaps.

• Provide constructive feedback and actionable insights to team members to drive continuous improvement.

Skills & Attributes:

LeadershipPresence-Inspires confidence and motivates the team to achieve and exceed goals.

Customer Focused Mindset -Prioritizes building strong relationships and delivering exceptional customer experiences; always startswith customer in mind

Accountability-Takes ownership of results and ensures team membersare responsible fortheir performance.

Servant LeadershipAbility to prioritize the needs of the team to foster growth collaboration and success.

Adaptability-Thrives in dynamic environmentsand manages multiple priorities in afast-pacedenvironment.

Data-Driven Mindset-Uses analytics and KPIs to guide decisions and improve performance.

Resilience & Composure-Maintainsfocus and positivity under pressure especially during challenging sales cyclesand customer interactions.

Cross-Collaboration-Works effectively across departments (salesmarketing operations finance) to achieve shared goals.

Integrity & Professionalism-Demonstrateshighethicalstandardand builds trust internally and externally.

Continuous Improvement Orientation-Always looking for ways to enhance processes tools and team capabilities.

Behaviors/Competencies:

LeadershipBehaviors:

• Empowers Others: Delegates effectively and builds confidence within the team.

• Visionary Thinking: Communicatesa clear visionand aligns team efforts toward strategic goals.

• Accountability: Holds self and team members responsible for commitments and results.

• Influence and Inspire:Motivates throughtrust respect and positive reinforcement.

Drive Results

• Maintains focus on achieving targets and motivates the team to deliver consistent performance.

Communicate Effectively

• Shares information clearly andtimelywith team members and stakeholders.

Collaborate Across Functions

• Works seamlessly with marketing operations and other departments to achieve shared goals.

Adapt and Respond Quickly

• Adjusts strategies and priorities in response to changing market conditions or business needs.

Customer-Focused Decision Making

• Prioritizes customer satisfaction and long-term relationship building in all interactions.

Problem-Solving Orientation

• Identifieschallenges early and implements practical effective solutions.

Continuous Improvement Mindset

• Seeks opportunities to enhance team performance processes and outcomes.

Education& Experience:

• Bachelors Degree inEngineeringBusiness Administration Marketing Sales ora related field.

• Preferred:

• MBA or advanced degree in business or management (optional butadvantageous).

• Must have at least7 years of sales experience with at least3years in a leadership or supervisoryrolemanagingateam.

• Proventrack recordof:

• Meeting or exceeding sales targets.

• Developing and implementing sales strategiesand commercial processes.

• Experience withCRMand ERPsystems (e.g.MS Dynamics andJDEdwards/Oracle).

• Experience in:

• Coaching and developing sales representatives.

• Process improvement andaccount/pipeline management.

• Working cross-functionally with marketing salesand operations.

PHYSICAL DEMANDS:The physical demands described here are representedofthose that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing duties of the jobemployee isrequired to move aroundand bestill;use hands to handle objects tools or controls;reach withhands and arms; talk and hear.

• Specific vision abilities required by the job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.

WORKENVIRONMENT:The work environment characteristics described here are representative ofthose anemployee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Noise level is minimal with intervals of spikes.

• Office working environment with occasional visits to the factory floor.

• Required to wear safety glasses andutilizeother safety equipment aswhile present onshopfloor.