Implementation Manager MFMx

Trustpair stops vendor fraud before it happens. Were the automated vendor validation platform protecting 400 enterprise companies worldwide. Since 2017 finance and procurement teams have used Trustpair to eliminate vendor fraud while reclaiming 90% of the time they once spent on manual checks.

As vendor fraud grows more sophisticated we stay ahead by combining deep expertise in financial crime with cutting-edge technology. Our core product focuses on secure reliable vendor account validation to wipe out fraud and boost efficiency.

Internally teams across Trustpair use AI tools in their day-to-day work to automate repetitive tasks and unlock strategic insights that help us build and operate better. From day one youll be encouraged and trained to integrate these tools into your workflow in a practical hands-on way.

With offices in New York Paris London and Milan were a diverse team united by a bias for action. We ship fast learn from experiments and tackle problems that matter: protecting billions in payments for companies worldwide. If you want to see your work make an immediate impact in financial security Trustpair is built for you.

Learn more about how we use AI in our everyday work.

About the role

Trustpair is searching for an Implementation Manager to join our growing NYC team. Working with our clients in North America you will directly impact how quickly and reliably our customers go live with Trustpair how confidently they use our integrations and how smoothly teams collaborate around technical topics.

You will drive the delivery and long-term reliability of customer integrations. Leading complex implementations youll serve as a technical reference for challenging situations and work across teams to ensure integrations are deployed adopted and supported with excellence.

Location: NYC or East Coast based.
Compensation: $120-180k OTE based on profile and experience

What youll do:

Integration Delivery

• Lead the end-to-end delivery of customer integrations (SAP native connectors and APIs) from technical kickoff to go-live.

• Validate our customers technical prerequisites and define clear scopes timelines and responsibilities aligned with signed contracts.

• Run technical workshops and onboarding sessions to ensure smooth predictable and high-quality deployments.

Frameworks & Documentation

• Build and evolve scalable integration frameworks and playbooks that enable consistent repeatable deployments across customers and regions.

• Define and maintain clear technical prerequisites deployment documentation and customer-facing QA/testing plans for our connectors.

• Track deployment progress risks and connector versions using dedicated tools and dashboards to provide visibility and reliability.

Usage & Customer Experience

• Partner with Product and Customer Success to align on integration usage goals and success criteria.

• Support activation and adoption of key and advanced connector features to ensure integrations deliver real customer value.

• Collect structured customer feedback after go-live and turn insights into concrete improvements for teams and products.

Technical Support

• Act as the go-to expert on Trustpairs product and integrations handling complex functional questions and technical issues through deep root-cause analysis and close collaboration with Engineering via Jira.

• Own complex customer tickets end to end ensuring timely responses clear communication and consistent delivery against our Service Level Agreements.

• Serve as a key bridge between customers non-technical teams and Product/Engineering translating real-world issues into clear actionable technical insights.

Whats in it for you

• A mission-critical role: Integrations are a cornerstone of Trustpairs strategy and a key driver of customer success making this role essential to how the company delivers value.

• Clear ownership and scope: You will own a well-defined integration scope in North America with strong autonomy and accountability for outcomes.

• Build while you deliver: You will help shape integration standards playbooks and ways of working while actively delivering customer projects.

• A company with strong foundations: Trustpair benefits from a mature product strong customer adoption and clear ambition to become a global leader in its category.

• A meaningful product: Trustpair addresses critical fraud and payment risks for Finance teams operating at the intersection of Fintech CyberTech and AI.

• A strong and supportive culture: You will join an international collaborative team that values ownership initiative and a healthy work-life balance.

• At Trustpair we see AI as a tool to save time sharpen focus and boost impact - whether youre already hands-on with AI or eager to learn youll join a team that values and encourages AI-driven ways of working.
  

Why join Trustpair A list of our perks here!

Must haves:

• 8 years of professional experience in customer-facing roles within B2B SaaS or enterprise software environments.

• At least 4 years of experience in a similar role such as Integration Manager Implementation Manager Technical Onboarding Manager or Solutions Consultant.

• Proven experience delivering complex customer integrations involving APIs native connectors or file-based data exchanges.

• Ability to own and continuously improve project management and delivery tools to ensure efficient on-time and high-quality implementations.

• You can create maintain and evolve clear documentation playbooks and process frameworks to standardize and scale implementation practices.

• Experience in proactively identifying issues and risks performing root-cause analysis and driving effective long-term solutions across implementations.

• You thrive working cross-functionally to align stakeholders communicating clearly with both technical and non-technical audiences to influence outcomes & drive successful delivery.

• You leverage technical understanding to engage confidently with clients translate complex concepts into clear guidance and act as a trusted implementation partner.

Nice to haves

• Prior experience in a similar field such as Treasury Procurement Payment etc.

• Past exposure to implementations with SAP (FICO) Oracle etc.

Recruitment Process

• First call with Aicha Talent Acquisition Manager (30 mins)

• Experience interview with Alexandre MD & Cofounder (1h)

• Case study with Alexandre & Thibault Implementation Manager EU (1h)

• Coffee fit and Cofounders interview on site with our NYC team (1h)
  

Equal Opportunity Statement
Trustpairs policy is to provide equal employment opportunity in all of our employment practices without regard to race color religion sex national origin ancestry marital status protected veteran status age individuals with disabilities sexual orientation or gender identity or expression or any other legally protected category.

Applicants for all positions in Trustpair must be legally authorized to work in the country which they are applying for or be a citizen from Schengen / EU zone. The verification of employment eligibility will be required as a condition of hire.