Youth Services Manager

Youth Services Manager

Senior Leadership Role Full-Time (38 hours)

At MADEC we believe every young person deserves to feel safe respected and supported to reach their potential. We are a values-driven organisation delivering youth and disability services across Queensland grounded in human rights safeguarding dignity and strong practice leadership.

We are seeking an experienced and passionate Youth Services Manager to join our Senior Leadership Team and lead MADECs Youth Services portfolio including Out of Home Care and Youth Programs.

This is a senior influential leadership role for someone who thrives in complexity leads with integrity and is motivated by creating meaningful outcomes for young people staff and the broader community.

Why This Role Matters

As Youth Services Manager you will shape the quality safety and sustainability of services that support young people with complex needs and experiences of trauma. Reporting directly to the Chief Executive Officer you will provide both strategic direction and hands-on leadership ensuring services are compliant compassionate and continuously improving.

You will lead skilled teams partner with government and sector stakeholders and embed trauma-informed rights-based and person-centred practice across all Youth Services.

What Youll Be Responsible For

Leading MADECs Youth Services portfolio with accountability for performance quality safeguarding and sustainability

Contributing to whole-of-organisation strategy and governance as a member of the Senior Leadership Team

Ensuring strong compliance with the Child Protection Act 1999 (Qld) HSQF Child Safety licensing and the National Principles for Child Safe Organisations

Acting as (or supporting) MADECs Child Safety Licensing Nominee

Driving high-quality service delivery across OOHC and YESS including referrals intake care planning staffing and continuity of care

Leading incident management risk management and continuous improvement

Embedding Therapeutic Crisis Intervention (TCI) trauma-informed practice and evidence-based approaches into everyday service delivery

Providing visible supportive leadership to Coordinators and frontline leaders promoting workforce wellbeing and psychological safety

Building strong trusted relationships with Child Safety families funding bodies and community partners

Leading responses to critical incidents and contributing to organisational crisis and business continuity planning

Using data feedback and trend analysis to improve outcomes for young people

About You

You are a confident values-driven leader who:

Has extensive experience in youth child protection or community services including licensed environments

Brings strong governance compliance and safeguarding capability

Leads teams with clarity empathy and accountability

Is calm and decisive under pressure

Believes deeply in human rights dignity of risk and young peoples voices

Thrives in environments that balance care safety and complexity

What Youll Bring

Essential

Minimum 5 years experience in Youth Child Protection or Community Services

Tertiary qualifications in Human Services Social Work Psychology Youth Work or a related discipline

At least 3 years senior leadership or management experience in OOHC or complex service systems

Demonstrated experience leading trauma-informed high-risk services

Strong capability in risk management incident management and regulatory compliance

Proven experience supervising and developing leaders and teams

Highly Desirable

Postgraduate qualifications in leadership management or a related field

Therapeutic Crisis Intervention (TCI) accreditation or equivalent

Experience as a Child Safety Licensing Nominee

Strong working knowledge of HSQF and Child Safety licensing frameworks

Experience in service design or funding model management

Mandatory Requirements

Current QLD Working with Children Check (Blue Card)

Current NDIS Worker Screening Clearance

Current First Aid and CPR

Valid Australian Drivers Licence

Right to Work in Australia

Why Join MADEC

Be part of an organisation that genuinely lives its values

Lead services that have real impact on young peoples lives

Work closely with the CEO and Board to shape strategy and practice

Join a collaborative leadership team committed to quality safeguarding and continuous improvement

Make a meaningful difference every day

How to Apply

Submit your resume and a cover letter outlining your leadership experience and alignment with MADECs values.

For a confidential discussion contact Jasmine Lowry Chief Executive Officer:.