Executive – Technical Support (Tagalog Language Support)

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities of the Role:

Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
Determine the problem and provide a technical resolution within the contact or by dispatching for service.
Resolve the cases from end to end make follow up and regularly update the customers on the case progress.
Always strive to meet and exceed customers needs and expectations.
Stay abreast of new process and product release by reading updates studying productdescriptions and participating in team meetings trainings forums and discussions.
Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
Demonstrate the required maturity to work from home/remotely under minimum supervision.

Requirements for the Role:

Degree Diploma or an equivalent professional qualification.
Tagalog language to Speak Read and Write.
Fresh graduates with good English and Tagalog communication skills and personal/working experience in handling computers/laptops or technical issues.
Understanding of desktop laptop and tablets hardware and technology.
Technical knowledge with problem solving and troubleshooting skills.
Technical knowledge on Microsoft Operating Systems & Office Suites.
Excellent customer service skills and professionalism in spoken and written Tagalog& English languages.
Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.

The Package:

Attractive Salary (RM3000 RM4000).
Housing Allowance (RM500).
Performance related bonus for confirmed staff.
Annual Leave 15 days.
Medical Leave 14 days.
Medical and hospitalization coverage.
Working Location: Kuala Lumpur.

Responsibilities of the Role:Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).Determine the problem and provide a technical resolution within the contact or by dispatching for serv...