L2 Desktop Support Engineer IN
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
WERE HIRING AS A DESKTOP SUPPORT ENGINEER L2 AT INDIA!
Excis is a global IT support leader globally driven by innovation and collaboration. Were looking for a proactive Desktop Support Engineer to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where youll look forward to coming to work every day.
- Client in 190 countries
- 6000 Engineers
- 200 Enterprise Clients
We foster an open friendly and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.
Start your journey with Excis and grow with us!
What You Will Do:
Provide deskside and onsite IT support ensuring timely resolution of incidents and service requests.
Install configure and troubleshoot Microsoft Windows operating systems (Windows 7 Windows 10 and above).
Offer hands-and-feet support for network and datacenter equipment/devices.
Troubleshoot and resolve issues with Microsoft Office applications (Outlook Word Excel PowerPoint etc.).
Support hardware software and networking-related issues on desktops laptops workstations printers and mobile devices.
Provide support for iOS and Android devices including setup and performance troubleshooting.
Assist with Windows image build processes and SCCM deployments.
Support and maintain Audio/Video (A/V) and conference room equipment.
Manage Active Directory user accounts Exchange mailboxes and distribution lists.
Utilize remote connectivity tools such as SMS Bomgar WebEx Live Meeting and Windows native tools.
Provide smart hands support for network equipment and assist with escalations when required.
Deliver excellent customer service ensuring minimal disruption and high satisfaction for end users including VIPs.
Requirements
Technical Skills
Minimum 45 years of experience in deskside or onsite IT support roles.
Strong proficiency with Windows desktop operating systems and related troubleshooting.
Solid experience in Microsoft Office and desktop support including both hardware and software.
Good understanding of networking concepts and ability to assist with network device maintenance.
Familiarity with mobile device management and support (BlackBerry Android iOS).
Knowledge of Windows imaging deployment and SCCM processes.
Basic understanding of A/V systems and conference room technologies.
Experience in Active Directory and Exchange administration.
Strong problem-solving skills with the ability to handle technical escalations effectively.
Behavioral Skills
Excellent communication and interpersonal skills; able to interact confidently with VVIP and executive users.
Demonstrates a strong customer service orientation with professionalism and patience.
Self-motivated proactive and able to work independently or as part of a team.
High attention to detail and ability to manage multiple priorities effectively.
Benefits
Why Join Us
At Excis your work matters. Youll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career Apply now to join Excis in INDIA and be at the forefront of IT support excellence!
Required Skills:
Technical Skills Minimum 45 years of experience in deskside or onsite IT support roles. Strong proficiency with Windows desktop operating systems and related troubleshooting. Solid experience in Microsoft Office and desktop support including both hardware and software. Good understanding of networking concepts and ability to assist with network device maintenance. Familiarity with mobile device management and support (BlackBerry Android iOS). Knowledge of Windows imaging deployment and SCCM processes. Basic understanding of A/V systems and conference room technologies. Experience in Active Directory and Exchange administration. Strong problem-solving skills with the ability to handle technical escalations effectively. Behavioral Skills Excellent communication and interpersonal skills; able to interact confidently with VVIP and executive users. Demonstrates a strong customer service orientation with professionalism and patience. Self-motivated proactive and able to work independently or as part of a team. High attention to detail and ability to manage multiple priorities effectively.
Company Industry
IT Services and IT Consulting
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
