Junior Lotus Domino Engineer (L1L2 Support)

MatchPoint Solutions is a fast-growing young energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!

Job Title: Junior Lotus Domino Engineer (L1/L2 Support)

Location: Ban/Hyd/Pune (Hybrid)

Employment Type: Full-time

Role Overview/Job Responsibilities

Provide day-to-day operational support for Lotus Domino applications by handling user issues routine incidents monitoring and minor fixes while escalating complex problems appropriately.

Primary Ticket Types Covered:

• User access and role requests
• Application usage errors
• Minor workflow or form defects
• Data clean-up requests
• Monitoring alerts and health checks
• Initial investigation of incidents

Key Responsibilities:

• Handle L1/L2 incidents and service requests
• Manage user access ACL and role changes
• Perform initial diagnostics and log analysis
• Resolve low-risk application and data issues
• Monitor Domino application health indicators
• Support testing and validation of fixes
• Produce clear incident notes and escalation documentation
• Escalate complex or high-risk issues to Senior Engineer

Mandatory Skills:

• Lotus Domino application fundamentals
• Forms Views basic Lotus Script
• ACL and role configuration
• Log analysis and issue reproduction
• User communication and coordination

Explicit Boundaries:

• No replication topology changes
• No security model redesign
• No production data recovery without approval
• No architectural or high-risk changes

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.