ServiceMax Support Engineer (L2 L3)

Pune - India

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider throughout India and many other countries in the world.

Position: ServiceMax Support Engineer (L2 / L3)

Location: Mumbai/Pune

Work Type: Onsite

Job Type: Contract

Duration: 12 Months

Shift: Rotational Shifts (including weekend support when required).

Job Description:

We are looking for an experienced ServiceMax Support Engineer with 4 years of hands-on experience to provide L2 and L3 production support.
The candidate should have strong troubleshooting skills be comfortable working in rotational shifts and be available for weekend support based on business requirements.

Key Responsibilities:

Provide L2 & L3 support for ServiceMax applications in production and non-production environments.
Troubleshoot and resolve incidents service requests and problem tickets within defined SLAs.
Perform root cause analysis (RCA) and implement permanent fixes.
Support integrations between ServiceMax Salesforce and third-party systems.
Work closely with business users and stakeholders to understand issues and provide effective solutions.
Handle deployments data fixes configuration changes and enhancements as needed.
Monitor system performance and proactively identify potential issues.
Participate in release management and support during deployments.
Prepare documentation for known issues SOPs and knowledge base articles.
Coordinate with cross-functional teams for issue resolution.

Technical Skills Required:

4 years of IT experience with strong hands-on expertise in ServiceMax.
Good understanding of Salesforce platform (Apex Triggers SOQL Flows Lightning components basic to intermediate level preferred).
Experience in handling ServiceMax modules such as Work Orders Service Contracts Installed Base Preventive Maintenance etc.
Knowledge of integrations (REST/SOAP APIs) middleware and data migration tools.
Experience with debugging logs analysis and performance tuning.
Familiarity with ITIL processes (Incident Problem Change Management).
Basic knowledge of SQL and data handling.

Soft Skills:

Strong analytical and problem-solving skills.
Excellent communication skills (verbal and written).
Ability to work independently and in a team environment.
Flexible to work in rotational shifts and provide weekend/on-call support when required.
Preferred Qualifications:
ServiceMax or Salesforce certifications (preferred).
Experience in field service management domain.
Exposure to DevOps and release management processes.

TekWissen Group is an equal opportunity employer supporting workforce diversity

Overview: TekWissen is a global workforce management provider throughout India and many other countries in the world. Position: ServiceMax Support Engineer (L2 / L3) Location: Mumbai/Pune Work Type: Onsite Job Type: Contract Duration: 12 Months Shift: Rotational Shifts (including weekend supp...