Customer Service Representative l
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Third Shift (Nights)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.DESCRIPTION:
Join our team as a Customer Service Representative I at Thermo Fisher Scientific and contribute to enabling our customers to make the world healthier cleaner and safer. Youll provide excellent customer service through order management inquiry resolution and proactive communication across multiple channels. Youll process customer orders accurately and efficiently while maintaining high service standards and meeting performance metrics. This role offers the opportunity to directly impact customer satisfaction while supporting scientific research and healthcare advancements through our comprehensive portfolio of products and services.
REQUIREMENTS:
No prior experience required; call center experience preferred
Preferred Fields of Study: Arts Science Commerce or Business Administration
Additional relevant certifications are valued
Excellent verbal and written communication skills with strong attention to detail
Proficiency in Microsoft Office suite and ability to learn multiple computer systems
Strong problem-solving abilities and customer-centric approach
Demonstrated ability to multitask and prioritize effectively
Professional phone etiquette and ability to maintain composure in challenging situations
Strong data entry skills with high accuracy
Ability to meet performance metrics and service level agreements (SLAs)
Excellent organizational and time management skills
Flexibility to work various shifts
Bilingual skills valued
For remote positions: Dedicated workspace and hardwired internet connection required
Ability to work independently while collaborating effectively with internal teams
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
