Customer Reporting Specialist

Believe is looking to hire a Customer Reporting Specialist team member to deal with Customer reporting to both Believes artists and labels in LAS (Labels and Artists solutions). The position will be based in the Mumbai office and is part of the Finance Operations Department reporting to the Head of Finance Operations in Believe Mumbai office and working closely with the LAS customer reporting team based in France office. The member would work with the objective of operating finance operations / customer reporting to all labels and artists worldwide with high quality of service.

The candidate would be expected to perform the Level 2 support in which the daily missions would include:
  

• Management of the entry monitoring and control of the royalty amounts of advances contractually offered to our producers (Labels and artists) in the tools.

• Handling complaints and/or questions from our clients about their royalty statements (royalties and advances)

• Coordinate and Make sure to identify the source of problems with the help of other departments (Contracts Supply Chain Tech Accounting Management Control)

• Capability to work under international supervision (Central team in Paris) 

• Able to do detailed analysis of royalty reports using tools such as CSV Excel EM Editor to calculate and make adjustments if and wherever necessary.

• Daily assisting the Level 1 support team in English Language (French will be a Plus) in compliance with the defined SLAs by the central customer reporting team.

• Ability to give understandable updates of producers financial statements.

• Participate in the contribution of the production of monthly KPIs and in the deployment and evolution of the internal systems for finance operations.

Qualifications :

The candidate is expected to have the below qualifications:

• Bachelors degree in finance Accounting or a related field.

• Minimum of 5 years of experience preferably in finance operations domain

• Previous experience in a management consulting firmor any project department within a Media company would be preferred. 

• Previous experience in Change management (act a facilitator on a day-to-day basis) 

• Strong proven skills on Microsoft Excel and PowerPoint (Google as well).

• Strong analytical and communication skills.

• Ability to work collaboratively in a team and handle multiple tasks simultaneously.

• Fluency in English mandatory Excellent written and verbal communication skills. 

• Curiosity for the Tech & Media industries  

Additional Information :

Benefits @Believe:

#Flexibility - Just punch in leaves not intime and out time

#Office perks - a game of foosball table tennis to bat the afternoon lackluster free event pass for exclusive and limited shows music subscription etc.

#Wellbeing - Caring by EUTELMED professionals are at your disposal for advice and support in your own language and culture

#Transperancy  engaged in secondary activity just disclose it to us

#Compensation  Tailor made flexi pay plan for tax saving

#Sustainability - You can be a part of CSR program represent yourself as a #shaper and contribute to a better future.

Disclosure:

Believe strongly promotes equal treatment regardless of race ethnicity nationality gender sexual orientation socio-economic status age marital or civil partner status pregnancy or maternity physical abilities religious beliefs political beliefs or other ideologies.

Remote Work :

No

Employment Type :

Full-time