Process associate Claims

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Process Associate Insurance!

The position manages a high volume of inbound calls while effectively determining requirements answering inquiries resolving problems fulfilling requests and recording case notes.

Responsibilities
Simple/Guided free flowing conversation calls
Work cohesively within Compliance role Supervisors and Operations Managers
Assist customers on claim status
Relay claim filing instructions to customers
Articulate policy benefits
Respond to payment questions
Confirm claim form receipt status form requests research requests complaints and escalations

Qualifications we seek in you!

Minimum qualifications
iSpeak of 7.5 (Language assessment)
Written assessment (Paper written or Hackerank) of at least 65%
Knowledgeable in using MS Office (Outlook SharePoint and PDF)
Should possess good oral and written communication skills
Personality attributes
oExceptional customer service skills eye for detail
oWork under pressure and meet performance metrics
oTeam player supporting and assisting colleagues whenever possible
oOpen for feedback and passionate about their own learning and development
oCritical thinking and decision-making skills
oFlexibility to shift timings
oMulti-tasking ability

Preferred qualifications
Education High school graduate or above
Proven experience in international voice process inbound/outbound
Preference any insurance product experience

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.