Process Excellence

We are looking for a Quality Manager with a Black Belt certification in Six Sigma to oversee our BPO operations quality teams. This role requires a strong understanding of Six Sigma methodologies and a proven track record of implementing successful quality improvement projects and managing quality teams. The ideal candidate will be a highly motivated and results-oriented individual with excellent communication analytical and problem-solving skills.

Key Responsibilities:

• Develop and implement quality management systems: Establish and maintain robust quality management systems (QMS) aligned with industry best practices and regulatory requirements.
• Conduct quality audits: Perform regular internal and external quality audits to identify areas for improvement and ensure compliance with established standards.
• Drive Six Sigma initiatives: Lead and participate in Six Sigma projects to identify and eliminate root causes of defects reduce process variation and improve operational efficiency.
• Analyze data and generate reports: Collect analyze and interpret data related to quality performance identify trends and generate reports to track progress and communicate findings to stakeholders.
• Develop and deliver quality training: Design and deliver training programs to BPO employees on quality standards methodologies and best practices.
• Monitor and analyze customer feedback: Gather and analyze customer feedback to identify areas for improvement in service delivery and customer satisfaction.
• Collaborate with cross-functional teams: Work closely with other departments (e.g. Operations Technology Human Resources) to ensure seamless integration of quality initiatives across the organization.
• Stay abreast of industry best practices: Stay informed about the latest industry trends technologies and best practices in quality management.

Qualifications:

• Bachelors degree .
• Six Sigma Black Belt certification is mandatory.
• Minimum of 10 years of experience in a Quality Assurance or related role within a BPO environment.
• Proven experience in implementing and managing quality management systems and teams
• Strong analytical and problem-solving skills with the ability to analyze data and identify root causes of issues.
• Excellent communication and interpersonal skills with the ability to effectively communicate with all levels of the organization.
• Strong project management and organizational skills with the ability to manage multiple projects simultaneously. ¹
• Proficiency in Microsoft Office Suite (Excel Word PowerPoint).
• Experience with quality management software (e.g. Minitab JIRA) is a plus.

Key Skills:

• Six Sigma methodologies (DMAIC DFSS)
• Quality Assurance principles
• Root Cause Analysis
• Data Analysis and Reporting
• Process Improvement
• Customer Satisfaction
• Communication and Interpersonal Skills
• Project Management
• Problem-Solving
• Leadership

Job Environment:

Full-time position working from the office

• US shift timings