Senior Principal Consultant– AP Capture Support

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.

Inviting applications for the role of Senior Principal Consultant AP Capture Support
Seeking a talented motivated individual who can excel in high growth environment. This is a high impact position that will play a significant role in the continued growth and development.
Responsibilities
Support application forms reports and layouts as per customer requirements.
Design implement and maintain customers intranets and secured applications.
Attend troubleshoot and resolve assigned help desk calls ensuring all activities are logged in JIRA / ServiceNow.
Implement and follow operational standards and procedures to maintain system consistency.
Maintain detailed documentation for hardware/software configurations systems and user manuals.
Develop user training materials and contribute to building a comprehensive knowledge base for the support team.
Provide L1 and L2 support including incident analysis troubleshooting and timely resolution.
Monitor Azure environments applications and services to ensure stability and performance.
Support deployment activities and coordinate with L3/Implementation and Development teams during releases.
Monitor and maintain CI/CD pipelines in Azure DevOps reporting and addressing build or deployment failures.
Assist in managing Azure Kubernetes Service (AKS) and Docker environments including restarting pods or containers as required.
Use Grafana and other monitoring tools to track system performance and raise alerts for issues or threshold breaches.
Run SQL queries for data validation analysis and troubleshooting.
Support Document Intelligence workflows to ensure seamless operation.
Manage OAuth authentication and coordinate with security or admin teams for access-related issues.
Escalate recurring or critical issues to L3 / Engineering teams with proper analysis and logs.
Follow standard communication and documentation practices for all environments.
Participate in root cause analysis (RCA) reviews and contribute to process improvements.
Provide on-call or after-hours support during production incidents or critical releases.
Be willing to work in shifts as per operational requirements.

Qualifications we seek in you!
Minimum Qualifications / Skills
BE/B Tech/ MCA/BCA
Excellent written and verbal communication skills
Shift Window: Rotational- Starts 9 am IST till 3.30 am IST

Preferred Qualifications/ Skills
Preference to have knowledge and knowledge of F&A
Preference to have Data capture (OCR/ICR/OMR) experience
Must have ability to multi-task and stay organized in a dynamic work environment
Problem solving skills to assess design alternatives and perform tradeoffs to determine designs or functionality that best meet customer needs
Flexible to rotational shifts- as the candidate may have to work with global teams across different time zones.
Hands-on exposure to Azure Cloud Services Azure DevOps AKS and Docker.
Working knowledge of Grafana or other monitoring tools.
Knowledge on SQL queries and data validation.
Knowledge on MsOffice Tools
Familiarity with Web Services OAuth authentication and incident/change management tools (ServiceNow / JIRA).
Strong analytical troubleshooting and coordination skills.
Good communication skills and ability to collaborate with cross-functional teams.

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.