Associate Director (Senior Program Manager)
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Job Summary
Requirements
Experience : 13 Years
Strong background in program management consulting and cross-group collaboration skills.
Proven experience in leading client relationships and ensuring customer success.
Demonstrated ability to manage the P&L for a key account.
Experience in identifying and executing cross-selling and up-selling opportunities within existing engagements.
Track record of successfully delivering large complex programs within client organizations.
Responsibilities
Leading the client relationship and customer success for assigned accounts.
Owning the P&L for the account ensuring short-term and long-term profitability.
Responsible for the delivery of large complex programs from scope definition through to successful release.
Reviewing project scope and planning to ensure alignment with client goals and internal capabilities.
Ensuring all projects adhere to defined governance standards and best practices.
Given high-level requirements owning the proposed delivery methodology resourcing and governance mechanisms.
Effectively managing programs by developing robust schedules controlling changes and mitigating risks.
Maintaining the overall health of the account across all key metrics (risk scope schedule quality resources finance and customer satisfaction).
Showcasing a consulting mindset by acting as a solution provider rather than an order taker.
Identifying account stakeholders early to manage expectations and steer the engagement toward success.
Identifying opportunities within the current engagement to cross-sell or up-sell Nagarros offerings.
Communicating and driving the adoption of organizational initiatives within the account team.
Mentoring and managing team members by providing constant on-the-job feedback and guidance.
Qualifications :
Bachelors or masters degree in computer science Information Technology or a related field.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Nurse Management
- Program Management
- Employee Evaluation
- Management Experience
- Teaching
- Curriculum Development
- Administrative Experience
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Addiction Counseling
About Company
Nagarro helps future-proof your business through a forward-thinking, fluidic, and CARING mindset. We excel at digital engineering and help our clients become human-centric, digital-first organizations, augmenting their ability to be responsive, efficient, intimate, creative, and susta ... View more
