Patient Experience Coordinator
Share
Job Location:
Kansas City, KS - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Be the face of Saint Lukes Physicians Group and help shape a patient experience program from the ground up!
Passion for helping people and digging into the details a must!
Full time
Remote
Self starter
Top notch customer service
Must have excellent communication skills
Minimum 2 years experience required
The Opportunity:
The Patient Experience Coordinators primary role will be to create a Patient Experience Program for our physician group from the ground up. A self-starter that is passionate about putting the needs of the customer first should enjoy this unique opportunity. Utilizing data the Coordinator will work closely with patients Providers clinic staff clinic/operational leadership executives risk management marketing finance and quality to achieve top performance. Will collaborate with system education and quality resources to improve patient satisfaction. Will minimize possible risk exposures to the organization. Will be responsive to patient complaints by acting as a resource to employees and Medical staff as well as investigating and responding to written or post discharge complaints. Will facilitate communication between patients the organization and among hospital departments as needed. Will assess the environment and make recommendations for corrective actions and policy changes to improve the patient experience.
Develop and maintain a Patient Experience program for improvement and sustainment of outcomes metric performance using data analysis leadership partnerships staff engagement coaching process improvement/change management and best practice implementation that effectively focuses on continuous service improvements.
Develop and deploy solutions related to communication programs and interactive care technology innovations.
Focus on data for decision making strategy building and prioritization of performance improvement initiatives.
Develop and deploy strategies for obtaining lived experience through Patient and Family Advisory Councils (PFACs) Focus Groups Secret Shopper or other methods.
Function as a lead coach and/or author for enhancing therapeutic relationships through workshops observational coaching sessions didactic or educational training opportunities etc.
Monitor market trends and utilize subject matter expertise to anticipate changes in Patient Experience expectations/outcomes for proactive adjustments.
Partner with Division leaders to align strategies for optimal Patient Experience performance action planning and implement of programs; and with Clinical Financial and Operational leaders for insights into strategy development alignment and deployment to facilitate positive service improvements.
Collaborate with Risk Management Marketing Legal Compliance and Division leaders regarding patient concerns complaints grievances etc. and lead Root Cause Analysis for identified cases.
Create and implement policies procedures or best practices across the enterprise to standardize processes and ensure anticipated seamless transitions of care from the patients perspective.
Facilitate / Project Manage identified entity or clinic projects in collaboration leaders and frontline staff through all PDCA phases of the Performance Improvement Model.
Support and maintain core values in every aspect of the Patient Experience program.
Why Saint Lukes
We believe in work/life balance.
We are dedicated to innovation and always looking for ways to improve.
We believe in creating a collaborative environment where all voices are heard.
We are here for you and will support you in achieving your goals.
#LI-CK2
Job Requirements
Applicable Experience:
2 yearsBachelors DegreeJob Details
Full TimeDay (United States of America)The best place to get care. The best place to give care. Saint Lukes 12000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based nonprofit locally owned health system in Kansas City. Joining Saint Lukes means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.
Join the Kansas City regions premiere provider of health services. Equal Opportunity Employer.
Required Experience:
IC
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
Saint Luke’s Health System consists of 16 area hospitals and campuses and several primary and specialty care practices, and provides a range of inpatient, outpatient, and home care services.
