Customer Service Engineer
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Job Location:
Düsseldorf - Germany
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Your Role
As a Customer Service Engineer (f/m/d) in DÜS you will be a vital link between first- and second-level support addressing complex service requests with advanced technical expertise. Your role involves troubleshooting issues managing incidents and escalating problems as needed. Key responsibilities include performing hands-on interventions overseeing vendor services supporting migrations responding to infrastructure alerts and occasionally acting as an Incident Manager. Precise documentation and close collaboration with the Data Center Manager are critical to ensuring operational excellence and exceptional customer satisfaction.
Your Profile
- Vocational qualification iin electrotechnical field.
- 3-5 years of experience in electrical or data center environments.
- Familiarity with HVAC mechanical and electrical systems.
- Excellent organizational and communication skills.
- Customer-focused proactive and self-motivated.
A Bit About Us
Digital Realty is the leading provider of carrier- and cloud-neutral data center services offering a full spectrum of data center colocation and interconnection solutions. Our global platform PlatformDIGITAL provides customers with secure data meeting places and innovative solutions for managing Data Gravity challenges. With a footprint of 300 facilities in 50 metros across 28 countries on six continents Digital Realty connects customers to the data communities that matter most to them. Join our team of 3500 colleagues worldwide where we collaborate innovate and create meaningful connections every day.
A bit about our team
Operations
Our Operations team keeps our customers infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems our team plays a vital role in making sure everything in our data centers operates as it should.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.
Join us and youll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team youll get to work with people from different business areas challenge the way we do things and put your ideas into action. Well also give you plenty of development opportunities so you can build a rewarding and successful career with us.
Apply today take charge of your career and grow your talents with us.
Training and Development
Join our Data Center Operations team and gain the support to succeed from day one. Our onboarding program prepares you to contribute meaningfully right away with clear career pathways and continuous training to fuel your long-term growth. From onboarding to specialized development we equip you with the skills and opportunities to make a lasting impact in operations.
Health and Safety
Safety isnt just a priority here at Digital; its critical to everything we do. Safeguarding lives protecting assets and securing data arent just ideals - theyre essential pillars of our commitment to excellence for our people our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.
Our Compensation Philosophy
Digital Realty offers its employees a highly competitive compensation package excellent benefits and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the companys overall goals and values.
Required Experience:
IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
With Digital Realty, you can leverage our full interconnection capabilities across our global ecosystem including data centers, connectivity and cloud services.
