Senior Product Manager (Growth & Retention)
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
THE ROLE
Were looking for a Senior Product Manager (Growth & Retention) to own the postsettlement customer lifecycle and shape the journeys that define how customers experience Lumi. Your mission is to shift customers from singleuse borrowers to longterm partners by uplifting the lifecycle value proposition removing operational friction and building an ecosystem of offers and product experiences that drive activation utilisation and retention.
This role is the commercial bridge at Lumi. You are someone who understands the P&L as well as the user experience. You will work at the intersection of Risk Finance and Data to evolve our product logic translating commercial parameters into seamless customer experiences that drive measurable bottom-line impact.
Scope: You own lifecycle growth endtoend across:
- Commercial Product Logic: Define opportunities to refine offer structures and eligibility rules to drive LTV.
- Customer Experiences: Own the Portal and in-product journeys that drive activation and utilisation.
- Retention Engine: Own the intelligent data-driven monitoring and renewal mechanisms that enable proactive frictionless renewals.
- Lifecycle Communications: Own the lifecycle comms strategy (email/SMS/in-app) to support activation utilisation and renewals.
WHAT YOU WILL OWN
- Commercial Impact: Develop a deep understanding of unit economics and identify LTV/profit opportunities.
- Collaborative Offer Design: Partner with Finance and Risk to iterate offers and parameters using behavioural and funnel insights.
- Roadmap Leadership: Own and execute the strategic roadmap for lifecycle capabilities (Activation Utilisation Retention).
- Data-Driven Influence: Build business cases and demonstrate impact of journey comms improvements.
- Cross-Functional Orchestration: Align Growth Risk Finance Data and Engineering on the commercial why.
- The Product Brain: Own the operating model for lifecycle logic including rule reviews monitoring/alerting and a cadence for optimisation informed by performance and customer outcomes.
YOU WILL BE MEASURED ON
- Portfolio Growth: Increasing the total value of the post-settlement book through improved retention and facility utilisation.
- Customer Lifetime Value (LTV): Driving higher revenue per customer by reducing churn and optimising the lifecycle funnel.
- Commercial Influence: Your ability to use data and product insights to successfully evolve our offer strategy and logic.
Qualifications :
THIS PERSON IS SOMEONE WITH
- Significant Product Experience: Ideally in fintech lending or regulated environments with a track record of managing complex cross-functional lifecycles.
- Commercial Fluency: You can speak Finance. You are comfortable discussing commercial trade-offs and can translate business goals into product logic and customer journeys.
- Stakeholder Management: You have a proven ability to build credibility with technical and financial experts. You can challenge the status quo constructively and earn the buy-in needed to evolve product logic.
- Data-Driven Insight: You are comfortable with complex data and use it to build business cases prove impact and guide strategic decisions.
- Strategic Ownership: You have the ability to take a high-level commercial goal and translate it into a phased executable roadmap.
- Systems Thinking: You can reason about data and system constraints alongside Engineering & Data ensuring our commercial logic is technically sound and scalable.
Interested in this exciting opportunity at Lumi We kindly ask that you include a cover letter highlighting your most relevant experiences for this role. Please include within your CV.
Additional Information :
PERKS & BENEFITS
Wellbeing: Free counselling seasonal activities Wellbeing Allowance wellness room flu shots
Work Life: Home Workspace Allowance Purchased Leave Parental Leave Parental Flex Leave Lumi Life Leave for challenging events breastfeeding/expressing space
Social & Food: Monthly lunches regular celebrations stocked kitchen beer & kombucha on tap board games ping pong rooftop BBQs
Rewards & Recognition: Competitive pay referral bonuses shout-out recognitions
Community Support: Paid volunteer leave diversity celebrations company volunteer days
Career & Growth: Advancement opportunities higher education sponsorship hackathons
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
WHO IS LUMI?We’re a leading Fintech small business lender fuelling growth by making finance more accessible.We deliver fast & flexible funding designed to meet the unique needs of Australian businesses. With over $1.5 billion funded since 2018 and backing for 15,000+ small businesses, ... View more
