Customer Relationship Officer | Community Bank Rochester | VIC

Nows the time to set your sights even higher onthe future you and the future career you deserve.

Your role as a Customer Relationship Officeris todeliver an exceptional experience by meeting customers end-to-end banking needs.

Whetheryoureassistingcustomers withenquires educating them about our online platforms or recommending products and services that best suit their needsyoullvalue how it feels to make a difference in peoples lives.

In this dynamic and high-impact roleyoullmake your mark by:

• Delivering win-win solutions for our bank and our customers. Developing an expert understanding of customers current and future goalsyoulldesign solutions that meet their needsobjectivesand interests
• Keeping up with constant and support our customers with their digital literacy and online banking needs as we continue to innovate our offerings
• Guiding customers through personalised lending solutions. By exploring tailored personal loans and credit card optionsyoullhelp customers achieve their goals
• Being a lifelong learner. Bring your brilliant mind andwellhelp you take your career to the next level with on-the-job training and other learning opportunities
• Building connections. A new role at the Bank means supporting our customers givingbackand making our communities a better place while having some fun along the way!

This is a full-time 12-month contract positionlocatedin Rochester.

Whatyoullbring to the role

To succeed in this roleyoullconsistently deliver exceptional customer you to have:

• Proven ability to achieve sales results through solutions that truly meet customers needs
• Confidence to communicate with new and existing customers face to face and over the phone
• The ability to quickly build relationships and rapport with customers and colleagues
• Eagerness to understand and share what makes our bank different
• Drive for collaboration -mateshipis crucial for us to work together and achieve our goals
• Experience in consumer lending - a plus but certainly not essential

Our Community Bankingmodel

Community Bankingoperateson a shared revenue model based on profit-with-purpose. This approach ensures that the profits generated are reinvested directly into the communities that create them funding local initiatives such as infrastructure improvements event sponsorships and scholarship programs. By joining a Community Bank branch you become part of a dedicated team focused on promoting local growth and nurturing meaningful relationships. Our branch staff are actively engaged in community events providing support to small businesses and addressing the specific needs of the community.

Weremakingbetterbigger. Andwellget there with you.

Thinkyoureour newest Customer Relationship Officer Apply now!

As an internal candidate youare required tonotify your immediate leader before applying for a new careeropportunity andwill be asked to confirm this whensubmittingyour application.

If you have any concerns about this requirement or would like to discuss the position in more detail please reach out to the contact listed below for a confidential conversation:

Name:James Pietromonaco
Title: Senior Branch Manager
Email:
Phone:- Elmore

For more information check out theapplication process for internal candidatespage and the position descriptionCustomer Relationship Officer PDCommunity

Please note once you have submitted yourapplicationyou will receive an email to complete aPymetricsonline gaming assessment. Please check your junk folder if the email is not received within 30 minutes.

We believe a diverse workforce supported by an inclusive culture is central to our success andwereall about recruiting the best people regardless of gender age disability religion sexualorientationor cultural background. To ensure that you feel supported and are set up for success pleasedonthesitate to reach out if you require any adjustments to the application or interview processes.

You can find out more about our retail banking roles here - and interviews maycommenceprior to closing date.

We are committed to responding to all candidates regardless of the outcome of your application.