Provider Success Manager
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Job Location:
Phoenix, NM - USA
Monthly Salary:
$ 45000 - 50000
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Location:
20 E Thomas Phoenix Arizona 85012 United States of AmericaProvider Success Manager
This role is for builders. As a Provider Success Manageryoullrecruit activate and coach small business owners helping them succeed while strengthening the marketplace. Ifyoureproactive organized and thrive in fast-moving environments we want to meet you.
Job Description
The Provider Success Manageris responsible forrecruiting onboarding and supporting Moving Help service providers (Moving Helpers) to ensure a strong reliable marketplace. This role focuses on activating providers in high-demand markets educating them on platform rules and expectations and helping themsucceedlong-term.
Youllwork closely with independent business owners guiding them through onboarding answering questions and coaching them on best practices that lead to more bookings and better customer experiences.
This position willbe responsible forthe following states:
Alabama
Arkansas
Florida
Georgia
Illinois
Indiana
Kentucky
Louisiana
Michigan
Mississippi
Missouri
Ohio
Oklahoma
Tennessee
Texas
Wisconsin
Responsibilities
This positionis responsible foridentifyinggeographical areas that lack sufficient coverage of service providers within their assigned region increasing number of applications received and ensuring an expedientactivation process.
Planning and executing actions and/or communications with leads U-Haul executives and Team Members willrequireaccuracy dependability and consistency. Travel may be.
Position is based in our home office in PhoenixArizona.
Recruit Moving Helper service providers in markets where coverage is needed
Guide providers through the application onboarding and activation process
Educate providers on marketplace rules policies and performance expectations
Train providers on how to succeed on the platform (availability communication reviews cancellations)
Monitor provider performance and offer coaching to improve results
Partner with internal teams tomaintainmarketplace quality and reliability
Qualifications
Background in sales or recruitment a plus
PreviousMoving Industry experiencepreferred but not
Excellent communication skills both verbal and written
Proficiencyin Microsoft Office Suite of Products including WordExceland Outlook
Excellent leadership and decision-making skills
Ability to multitask and work efficiently under pressure
Strong analytical and problem-solving skills
Capable ofremotetrainingand mentoringpeople fromdifferent backgroundsusing phone email or other communication tools
Highly organized and detail-oriented
Tech-savvy and comfortable navigating multiple software platforms with confidence learningnew programsand internal tools
Location: Phoenix AZ in-office
Pay: Salary $45000-$50000 based on qualifications w/ bonus opportunities
Schedule: Mon-Fri
U-Haul Holding Company and its family of companies including U-Haul International Inc. (U-Haul) continually strives to create a culture of health and wellness. Consistent with applicable state law U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Pennsylvania Texas Utah Vermont Virginia and Washington. U-Haul has observed this hiring practice since February 1 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race color religion sex national origin physical or mental disability veteran status or any other basis protected by applicable federal provincial state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Looking for trucks, trailers, storage, U-Box® containers or moving supplies? With over 20,000 locations, U-Haul is your one-stop shop for your DIY needs.
