Client Services Account Manager

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

This role is based in our New York office.

The Client Services Account Manager serves as the primary point of contact for clients utilizing NetLines Lead Generation Services. This role is pivotal in ensuring client satisfaction driving campaign success and contributing to the profitability of NetLine a division of Informa Tech.

The ideal candidate will excel at fostering strong client relationships delivering exceptional service and optimizing campaign performance. This position requires a highly adaptable detail-oriented professional with a passion for client service the ability to manage multiple projects simultaneously and a commitment to integrity.

Key Responsibilities

Client Relationship Management: Build manage and retain relationships with new and existing clients ensuring their needs are met and campaigns are executed successfully.
Project Coordination: Provide detailed project management to coordinate and deliver campaign objectives effectively.
Strategic Campaign Oversight: Manage high-profile campaigns communicate with key stakeholders and ensure alignment with client goals.
Campaign Reporting and Optimization: Create and maintain campaign analysis reports using internal tools regularly updating clients on program status and offering optimization recommendations.
Platform Utilization: Leverage NetLines Portal platform to create campaign offers monitor results daily and ensure campaign success.
Proactive Communication: Engage with clients via email and phone to deliver contracted campaigns through strategic planning and execution.
Account Growth and Retention: Cultivate client relationships to support account renewals and retention providing sales operations support as needed.
Feedback and Optimization: Attend regular campaign meetings with clients provide updates on results and develop optimization plans based on client feedback.
Client Understanding: Develop a deep understanding of client objectives target audiences and competitive landscapes to ensure campaign success.
Cross-Functional Collaboration: Work closely with other departments to ensure resource alignment innovation and continuous improvement.

Qualifications :

Education: Bachelors degree in Business Communication Marketing or a related field.
Experience: 3-5 years of experience in client/customer management online marketing internet advertising or related areas.
Marketing Expertise: Strong understanding of marketing principles and fundamentals.
Analytical Skills: Proficiency in performance measurement and management with a focus on data-driven decision-making.
Personal Attributes: Flexible proactive outgoing and results-oriented with exceptional attention to detail.
Multitasking Ability: Skilled at managing multiple projects in a fast-paced deadline-driven environment.
Communication Skills: Excellent written and verbal communication along with strong time-management capabilities.
Technical Proficiency: Advanced skills in Microsoft Office products and familiarity with online platforms.

This role offers an exciting opportunity to work with a dynamic team drive client success and contribute to the growth of NetLines Lead Generation Services. If you are passionate about client service marketing and campaign management we encourage you to apply!

Additional Information :

TechTarget Inc. doing business as Informa TechTarget including its subsidiaries is an equal opportunity employer and complies with all applicable federal state and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees applicants or any other covered persons because of race color sex (including pregnancy) age national origin or ancestry ethnicity religion creed sexual orientation gender identity or expression status as a veteran and basis of disability or any other federal state or local protected class. This policy applies to all terms and conditions of employment including but not limited to hiring training promotion discipline compensation benefits and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and or in the advertised position please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.

Informa TechTarget complies with the Americans with Disabilities Act (ADA) as amended by the ADA Amendments Act and all applicable federal state or local law.

We believe that great things happen when people connect face-to-face. Thats why we work in-person with each other or with customers and partners three days a week or more. When youre not spending time together in one of our offices or other workplaces like at an Informa event you get the flexibility and support to work from home or remotely.

Our benefits include:

Great community: a welcoming culture with in-person and online social events our fantastic Walk the World charity day and active colleague groups and networks promoting a positive supportive and collaborative work environment
Broader impact: take up to four days per year to volunteer with charity match funding available too
Career opportunity: the opportunity to develop your career with bespoke training and learning mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When its time for the next step we encourage and support internal job moves
Time out: Open PTO
Competitive benefits including a 401k match health vision and dental insurance parental leave and an ESPP offering company shares at a minimum 15% discount
Strong wellbeing support through EAP assistance mental health first aiders free access to a wellness app and more
Recognition for great work with global awards and kudos programs
As an international company the chance to collaborate with teams around the world

The pay range for this role is 70000- 80000 plus bonus
This posting will expire on 2/1

Remote Work :

Employment Type :

Full-time

This role is based in our New York office. The Client Services Account Manager serves as the primary point of contact for clients utilizing NetLines Lead Generation Services. This role is pivotal in ensuring client satisfaction driving campaign success and contributing to the profitability of NetLin...

This role is based in our New York office.

Key Responsibilities

Client Relationship Management: Build manage and retain relationships with new and existing clients ensuring their needs are met and campaigns are executed successfully.
Project Coordination: Provide detailed project management to coordinate and deliver campaign objectives effectively.
Strategic Campaign Oversight: Manage high-profile campaigns communicate with key stakeholders and ensure alignment with client goals.
Campaign Reporting and Optimization: Create and maintain campaign analysis reports using internal tools regularly updating clients on program status and offering optimization recommendations.
Platform Utilization: Leverage NetLines Portal platform to create campaign offers monitor results daily and ensure campaign success.
Proactive Communication: Engage with clients via email and phone to deliver contracted campaigns through strategic planning and execution.
Account Growth and Retention: Cultivate client relationships to support account renewals and retention providing sales operations support as needed.
Feedback and Optimization: Attend regular campaign meetings with clients provide updates on results and develop optimization plans based on client feedback.
Client Understanding: Develop a deep understanding of client objectives target audiences and competitive landscapes to ensure campaign success.
Cross-Functional Collaboration: Work closely with other departments to ensure resource alignment innovation and continuous improvement.

Qualifications :

Education: Bachelors degree in Business Communication Marketing or a related field.
Experience: 3-5 years of experience in client/customer management online marketing internet advertising or related areas.
Marketing Expertise: Strong understanding of marketing principles and fundamentals.
Analytical Skills: Proficiency in performance measurement and management with a focus on data-driven decision-making.
Personal Attributes: Flexible proactive outgoing and results-oriented with exceptional attention to detail.
Multitasking Ability: Skilled at managing multiple projects in a fast-paced deadline-driven environment.
Communication Skills: Excellent written and verbal communication along with strong time-management capabilities.
Technical Proficiency: Advanced skills in Microsoft Office products and familiarity with online platforms.

Additional Information :

Informa TechTarget complies with the Americans with Disabilities Act (ADA) as amended by the ADA Amendments Act and all applicable federal state or local law.

Our benefits include:

Great community: a welcoming culture with in-person and online social events our fantastic Walk the World charity day and active colleague groups and networks promoting a positive supportive and collaborative work environment
Broader impact: take up to four days per year to volunteer with charity match funding available too
Career opportunity: the opportunity to develop your career with bespoke training and learning mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When its time for the next step we encourage and support internal job moves
Time out: Open PTO
Competitive benefits including a 401k match health vision and dental insurance parental leave and an ESPP offering company shares at a minimum 15% discount
Strong wellbeing support through EAP assistance mental health first aiders free access to a wellness app and more
Recognition for great work with global awards and kudos programs
As an international company the chance to collaborate with teams around the world

The pay range for this role is 70000- 80000 plus bonus
This posting will expire on 2/1

Remote Work :

Employment Type :

Full-time

Key Skills

Customer Service
Client Expectations
Client Requirements
Client Support
Action Plans
Issue Resolution
Account Management
Client Relationships
Service Delivery
Client Service
Client Satisfaction
Client Management
Procedures
Service Level Agreements
New Clients

Apply Now

About Company

Informa Group Plc.

Informa is a leading international events, digital services and academic research group. We're here to champion the specialist. Through hundreds of brands and a range of products and services, we connect businesses and professionals with the knowledge they need to learn more, know m ... View more

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