Service Lane Car Buyer Audi Central Houston

The Service Lane Vehicle Buyer is responsible for growing used vehicle inventory by engaging current service customers and identifying opportunities to purchase vehicles directly from owners while they are in the service drive.

This role focuses on building rapport with guests already visiting the dealership for service starting natural conversations about vehicle value and selling options and guiding customers through the appraisal and purchase process. This is an on-site customer-facing acquisition role that partners closely with the service department and used car management.

Duties & Responsibilities:

• Engage service drive customers during their visit to introduce vehicle buying opportunities
• Start natural professional conversations with service guests about vehicle value trade-in options and selling directly to the dealership
• Follow up with service customers by phone text and email to schedule appraisal appointments
• Collect vehicle details through customer conversations photos inspections and data entry into inventory systems
• Partner with Sales Managers to review appraisals and present fair competitive purchase offers
• Coordinate smooth hand-offs for customers interested in purchasing another vehicle after selling
• Maintain accurate CRM notes customer statuses and follow-up activity
• Work closely with service advisors and lane leadership to maximize acquisition opportunities
• Review monthly acquisition goals with management and adjust daily activity to drive results

Qualifications :

• Prior experience in a customer-facing role such as sales BDC service advisor receptionist or dealership support
• Strong ability to engage customers in person build rapport quickly and communicate clearly and professionally
• Confident and persuasive communicator both face-to-face and over the phone
• Highly motivated persistent and organized with follow-up and appointment management
• Comfortable using CRM systems and digital tools to track activity and outcomes
• Valid drivers license with a clean driving record
• Must be authorized to work in the USA
• Ability to pass pre-employment screenings including background check drug test and MVR

Preferred Qualifications:

• Automotive purchasing appraisal or used vehicle acquisition experience
• Experience working in a service drive or high-volume customer traffic environment

Additional Information :

Compensation (Hourly / Commission):

• $15.00 - 17.00 / hour

Schedule:

• FULL TIME
• Sundays Always Off
• Saturday Availability Required

Perks & Benefits:

• Medical Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off that Grows with You
• Sundays Always Off
• Closed on Thanksgiving & Christmas
• Employee Pricing on Purchases & Leases
• Free & Discounted Gym Membership Options
• Exclusive Travel Deals on Hotels Rentals & Airfare
• Career Growth in a Fortune 500 Company

All your information will be kept confidential in accordance with EEO guidelines

Remote Work :

No

Employment Type :

Full-time