Senior Staff Outbound Product Manager, ITSM

Outbound Product Managers bring product capabilities to market enable field and partner teams and capture customer insight to drive adoption. This role partners closely with inbound PM design engineering sales marketing and customer success to turn releases into customer outcomes.

What you will do

• Own releasetoadoption motions for a core area of ITSM including value narrative positioning and enablement content so sellers Solution Consultants partners and customers can understand demo and deploy successfully. 
• Build and maintain demo and proof assets that show product value including scripts scenarios environments and POC guidance for field teams and partners.
• Lead customer programs that generate highquality feedback and references for example advisory councils partner design programs lighthouse and spotlight initiatives and reference development. 
• Partner with inbound PMs to capture customer problems validate designs and prepare technical enablement materials such as TOIs solution briefs and competitive guidance. 
• Drive datainformed decisions instrument adoption funnels and report insights that shape roadmap and GTM priorities. 
• Orchestrate crossfunctional execution across Sales SC Marketing Customer Success Alliances and Support to remove blockers and accelerate use cases. 
• Coach and mentor junior OPMs and field champions and contribute templates playbooks and best practices to scale the discipline.

Qualifications :

Required

• Proven success in product management or solution consulting typically 8 to 12 years including ownership of GTM enablement and customer programs for B2B SaaS. Scope should align to Staff level responsibilities and independence.
• Deep familiarity with ServiceNow and the ITSM domain including incident problem change request knowledge and service catalog with ability to translate workflows into outcomedriven demos and plays. 
• Strong facilitation and communication skills able to lead customer workshops webinars and designpartnership sessions and to tailor narratives to executives practitioners and technical audiences. 
• Datadriven mindset comfortable with instrumentation funnel analytics and deriving insights to shape roadmap and GTM priorities. 
• Crossfunctional leadership effective at aligning Sales SC Marketing CS Alliances and Support and removing execution blockers without formal authority. 
• Working knowledge of cloud and enterprise architecture concepts Agile release practices and the ServiceNow product ecosystem. 

Preferred

• ServiceNow Certified System Administrator ITIL 4 certification or equivalent enterprise IT credentials.
• Experience with demo environment management content systems and scaling enablement through partners and communities. 
• Track record of mentoring PMs and field teams and contributing reusable frameworks training and documentation. 

For positions in this location we offer a base pay of $168900 - $295600 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time