Senior II Content Designer

Please note: Due to close working relationships with teams in Ireland and the UK we are only considering candidates who are located in the Eastern time zone (US or Canada).

Join HubSpots Content Design team to scale content quality

At HubSpot our Content Design team is focused on driving content quality at scale to help our global customers grow better. That doesnt mean being stretched across dozens of teams or having your work dictated to you by your partners it means we pursue the most strategic content design opportunities across the company where you can drive clear cohesive and consistent experiences for our customers.

Youll identify and understand the hard problems affecting content health and quality and own the solutions to them. Youll work closely with cross-functional partners including product managers product designers UX researchers engineers and others. Youll also work closely with other content designers and be part of a close-knit team that cares about and deeply supports each other. Together youll make a meaningful difference to our customers by making our products and customer experiences easier to understand use and enjoy.

Note: Content designers at HubSpot focus on product UX. They dont work on content marketing blogging social media long-form writing or documentation.

What sets HubSpot content design apart

• Vision and strategy: We focus on driving content quality at scale across all of HubSpots products. Rather than siloing you into a single team (or even many teams) youll have freedom to reach broadly across our product landscape helping all teams to improve the quality and consistency of content in their products.
• AI as a lever your skills as the fulcrum: Youll have outsized impact by using the latest AI frontier models in ChatGPT Gemini Glean and more to encode your knowledge and taste into systems and tools that help all teams do their best work.
• Ownership & collaboration: Youll help define the roadmap priorities setup and strategy for our centralized CD team. Youll own your projects and drive them forward with the help of a highly engaged and collaborative team. Youll have autonomy to define new ways of working and put them into practice.
• Global scale & foundation: Youll play a key role in shaping the foundation of world-class software directly impacting hundreds of thousands of users across the globe.
• Innovate whats next: Work hand-in-hand with content designers and cross-functional partners to define the future of our practice AI and quality customer experiences at scale.

What youll do

• Youll practice content design at scale to help all of our people and teams raise the quality bar for our customers. That doesnt mean getting stretched thin across dozens of teams instead youll be set up on a centralized content design team focused on systems infrastructure and enablement.
• Youll leverage AI tools research internal infrastructure and more to create and influence systems frameworks and approaches to content design that help everyone ship the highest quality content to our customers.
• Youll create and refine reusable frameworks AI-powered tools and more to help all of your cross-functional partners create the highest-quality content and IA for our customers. Youll deeply understand the barriers to content quality and enable everyone to do their best work.
• Youll add value to our content design systems for improving content quality including Writer our onboarding experience system and more.
• Youll improve the way we work with platform and systems teams on ad hoc efforts and how we learn from these engagements to understand Product-wide quality problems and opportunities to solve them.

What youll bring to HubSpot

• Proven content design craft expertise: To stand out in the application process share a portfolio that showcases your depth of craft systems thinking and measurable impact on users and the business especially in complex scalable or platform environments. Please include at least three recent case studies highlighting these strengths.
• Collaborative leadership: A history of influencing outcomes across disciplines by building trust driving alignment and championing user-centric solutions.
• Thinking in systems and scale: Passion for connecting the dots across products and platforms designing experiences that grow with our customers and business needs.
• AI & automation curiosity: Youre excited to work with (and continue learning about) AI and automation especially when it comes to how we can best elevate customer experiences with content or improve our systems and tools to enable our cross-functional partners to hit the highest quality bar.
• Adaptability & change readiness: You fall in love with problems not solutions and can pivot when things change. Youre comfortable with ambiguity and maintain a proactive mindset. Youre energized by new challenges and thrive in a dynamic evolving environment.
• Growth mindset: You have a genuine drive to constantly learn share your knowledge and help yourself and others grow better every day.

Want your application to stand out

See what we look for in content design portfolios.

TL;DR

• Keep it simple: just share 2-3 projects with us
• Focus on clarity over fancy design
• Show how you personally contributed to the work
• Focus on product experiences
• Share your process and what outcomes you achieved
• Remember theres no such thing as perfect

We welcome you wherever youre at in your journey

We know great content designers come from many backgrounds. If youre unsure if you check all the boxes apply anyway. Impact learning and growth drive our teamhelp us make content stronger for everyone.