Clinical Service Manager Peds Case Management Peds Center Full Time

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Who Are We

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country our 220-acre main campus and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.

Each day we are closing the gaps in access to care. We are innovating through leading-edge research testing programs and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center outpatient inpatient partial hospitalization (day programs) assessment and testing residential addiction treatment and specialty services such as crisis response employee assistance programs forensic psychiatry and psychology and neuromodulation. On-the-job educational programs for nurses psychologists advanced practice providers psychiatrists and chaplains are equipping the next generation of care providers.

We are passionate about serving and are honored to be a part of this incredible work.

What Will you Do

As a Clinical Services Manager for Pediatric Case Management at Pine Rest youll be responsible for providing leadership and clinical supervision to the Pediatric Case Management team within the Pediatric Center of Behavioral Health. This role is responsible for the administration coordination and oversight of case management services that support children and adolescents receiving inpatient and residential psychiatric care. Working within the organizations management philosophy the Clinical Services Manager ensures that pediatric patients and their families experience high-quality developmentally appropriate and family-centered care. The role collaborates closely with interdisciplinary pediatric treatment teams caregivers schools community providers and regulatory agencies to support safe timely and effective transitions of care. This position requires a strong understanding of pediatric behavioral health systems child and adolescent psychiatric treatment and the unique needs of families navigating mental health services. The Clinical Services Manager must demonstrate excellent customer service and have enthusiasm about the program and the Pine Rest organization.

Principal Duties and Responsibilities:

• Oversees the daily operations of Pediatric Case Management to support quality outcomes patient and family satisfaction and regulatory compliance.

• Provides direct leadership supervision coaching and clinical guidance to pediatric case management staff.

• Responsible for hiring performance management and disciplinary actions including termination in accordance with organizational policy.

• Ensures case management services are aligned with best practices in pediatric psychiatric care and child development.

• Monitors staffing patterns for Pediatric Case Management services seven days per week and ensures appropriate coverage to meet patient and family needs.

• Develops and manages departmental budgets monitoring variances and practicing fiscal stewardship.

• Ensures timely and accurate completion of case management documentation discharge planning and utilization processes specific to pediatric psychiatric care.

• Maintains knowledge of Social Work and Psychology standards of practice as they apply to children adolescents and families.

• Leads initiatives to improve family engagement communication and customer service within pediatric services.

• Collaborates with pediatric psychiatrists therapists nursing leadership educators and allied health professionals to support comprehensive treatment planning.

• Partners with community agencies schools child-serving systems and outpatient providers to facilitate smooth transitions of care for pediatric patients.

• Supports compliance with regulatory and accrediting standards specific to pediatric behavioral health services.

• Participates in organizational and pediatric-focused committees contributing to program development and process improvement.

• Communicates expectations outcomes and policy changes clearly to staff particularly during times of change or high acuity.

• Develops and monitors performance improvement initiatives aimed at enhancing outcomes for pediatric psychiatric patients.

• Uses data outcome measures and quality indicators to guide decision-making and improve care delivery.

• Promotes staff development ensuring required training and pediatric competencies are current and maintained.

• Functions as a change leader by identifying opportunities to improve pediatric case management workflows processes and care coordination.

• Supports marketing and outreach efforts related to pediatric behavioral health services as appropriate.

• Responsible to role model the mission and values of the organization presenting a professional image that is projected in appearance attitudes and behaviors time management and communication skills. Provides spiritual emotional social mental and physical support to patients.

Supervisory Responsibilities:

• Supervises Pediatric Case Management Department staff

What Does This Role Require

• Masters Degree in the field of Social Work or Psychology with current licensure at most advanced level for that discipline.

• Approximately five years of progressively more responsible related work experience in the area assigned in order to gain full knowledge of related systems and management programs.

Benefits:

• Medical dental vision & life insurance plans

• 403(b) retirement match contribution by Pine Rest

• Generous PTO for full and part time employees

• Tuition assistance & loan forgiveness

• Employee Assistance Program offering many free and discounted services for therapy legal accounting gym membership etc.

• Partnership with Davenport University provides generous discount on tuition for employees and family members.

Notice:

Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma GED or college transcripts.

NOTICE: Successful completion of a drug screen prior to employment is also part of our background process.