In-Office Quality Coordinator
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Job Location:
Hyattsville, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
What Will Your Job Look Like
The Quality Coordinator is responsible for managing complaints in accordance with WMATA (Washington Metropolitan Area Transit Authority) requirements and MTM Quality Management policies and procedures.
Location: 4100 Garden City Drive Hyattsville MD 20782
What youll do:
- Document review investigate and follow up on all MetroAccess complaints
- Enter complaints submitted via phone fax mail email or voice mail in applicable data tracking systems
- Follow up immediately on responses that are not submitted within the specified timeframe and enforce disciplinary measures as needed
- Triage issues complaints unusual trip circumstances and determine appropriate action
- Document all educations and actions taken in response to complaints
- Notify Complainant of resolution and their appeal rights as necessary
- Report all uncorrected or reoccurring service deficiencies to MTM Leadership
What youll need:
Experience Education & Certifications:
- High school diploma or G.E.D. equivalent
- Minimum 1 years customer service experience
- Typing skills of 30 wpm
Skills:
- Knowledge and ability to learn Microsoft Outlook Word Excel and Trapeze
- Excellent communication skills with an emphasis on grammar and spelling
- Ability to tactfully question and obtain information
- Demonstrated ability to handle multiple priorities
- Excellent organizational and interpersonal skills
- Superior problem solving skills
- Ability to maintain high level of confidentiality
Even better if you have...
- College degree preferred
Whats in it for you:
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
Minimum Salary $21/hr
Maximum Salary $22/hr
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the jobs location. We offer competitive pay that varies based on individual skills experience and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local State and Federal law. If you are in need of accommodations please contact MTMs People & Culture.
#MTMTransit
Required Experience:
IC
Key Skills
- Office Manager Experience
- Microsoft Office
- Customer Service
- Computer Skills
- Microsoft Outlook
- Microsoft Word
- QuickBooks
- Medical office experience
- Office Experience
- Front Desk
- Microsoft Excel
- Administrative Experience
About Company
Moment To Moment (MTM) Group, is a full service marketing and media agency (including social media, experiential and events) that specializes in fostering emotional connections between client offerings and consumer passions.
