Business Process and Controls

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology join us to deliver material innovation that changes the world.

What We Offer

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Key Responsibilities

• Policy and Statutory
  • Fully understands the policy statutory requirements embedded in the processes in which they oversee.
  • Has a beginning level understanding of the interconnection with upstream and downstream policy requirements.
  • Provides guidance and solution path to business partners based upon policy / statutory requirements.
  • Actively makes decisions based upon consistent application of policy

• Process Delivery

  • Understands the key upstream and downstream process elements that flow through their area and is able to identify key cause and effect points within adjacent areas of the end-to-end function.

  • Able to deliver multiple conflicting priorities

  • Uses established metrics to understand performance against individual department or organizational objectives

  • Able to receive highly unstructured or inaccurate process inputs and deliver highly structured process outputs and decisions.

  • Actively engages and networks with others inside and outside the organization to address exceptions and escalations.

  • Recognizes potential escalations works to resolve in advance and creates awareness

  • Understands the key controls and reasons for them within the process and business rules.

  • Ensures integrity of process controls.

  • Has a fundamental understanding of the design of the tools and systems the organization uses/owns to delivery its processes and services.

• Process Design Build and Test

  • Able to develop desk top procedures of existing processes

  • Able to create basic process maps for existing processes

  • Able to perform scripted testing of new configuration and processes.

• Change & Project Management

  • Effectively participates on project teams

  • Able to lead projects of small to moderate scope

  • Uses formal change management tools and method

  • Uses formal project management tools and method

  • Able to train others on new processes.

  • Able to project influence within the organization to improve process alignment and performance.

  • Able to project influence to individuals outside the organization on a situational basis to improve process alignment and performance.

• Decision Making

  • Decision making has a strong foundation of process policy and risk management.

  • Decision making considers understanding of purpose strengths and weakness of the appropriate technology.

  • Able to identify and formulate the problem statement commensurate with understanding of process policy and risk management and technology.

  • Able to provide appropriate solution path commensurate with understanding of process policy and risk management and technology.

  • Actively uses performance metrics in the decision process.

• End User Support

  • Applies effective customer service techniques

  • Able to work with formal help desk methods and tools.

  • Effectively communicates with end users to solution their needs.

  • Understands tiered service model

  • Is able to support knowledge escalations.

  • Raises knowledge escalations when necessary.

  • Effectively communicates in stressful situations.

Experience - 3 to 6 Years

Additional Information

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Relocation Eligible:

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.