Telesales Executive
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Telesales Executive
Location: Nairobi Kenya
Employment Type: Full-Time
Number of positions: Two - 1 position (permanent) and 1 Position 1-6 months Reliever
ABOUT THE ROLE
Our client seeking a highly experienced and results-driven Telesales Executive to play a critical role in revenue growth and customer retention. The ideal candidate is a polished telesales professional with strong consultative selling skills CRM discipline and a proven ability to close sales over the phone.
KEY RESPONSIBILITIES
Sales & Revenue Growth
Conduct high-quality outbound calls to warm and cold leads existing clients and dormant accounts.
Manage inbound inquiries qualify leads issue quotations and convert opportunities into confirmed orders.
Follow up consistently on quotations and pending decisions to maximize closure rates.
Upsell and cross-sell products based on customer needs.
Customer Relationship Management
Build and maintain long-term customer relationships through structured engagement.
Handle objections concerns and complaints professionally and solution-oriented.
Act as a trusted point of contact throughout the sales cycle.
CRM & Reporting
Update all interactions quotations and activities accurately in the CRM.
Maintain high CRM data integrity.
Prepare daily weekly and monthly sales and activity reports.
Collaboration
Work closely with sales production logistics and marketing teams.
Provide customer and market feedback to management.
KEY PERFORMANCE INDICATORS
Lead-to-conversion rate
Quotation follow-up success rate
Monthly sales revenue vs target
CRM compliance and data accuracy
Customer retention rate
Requirements
QUALIFICATIONS & EXPERIENCE
Diploma or Degree in Sales Marketing Business Administration or related field.
Minimum 46 years proven telesales or inside sales experience.
Prior experience in telesales or inside sales preferably within the construction or building materials industry is required.
Strong CRM experience (Zoho CRM advantage).
Excellent communication and persuasion skills.
Highly disciplined target-driven and self-motivated.
CONTRACT TERMS
Full-Time Employment
Working Hours: Monday Friday 8:00 a.m. 5:00 p.m.
Location: Nairobi
Company Industry
IT Services and IT Consulting
Key Skills
- Campaigns
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- Anti Money Laundering
- Endpoint Security
- ABAP
- KG Teaching
