Compliance Manager

Toast creates technology to help restaurants and local businesses succeed in a digital world helping business owners operate increase sales engage customers and keep employees happy.

A day in the life (Responsibilities)

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business increase sales engage guests and keep employees happy.

The Toast Enterprise Risk and Compliance Management Program provides a coordinated company-wide approach to identify measure monitor mitigate and treat risks while enabling the business to innovate and deliver quality products and solutions to serve our customers.

Toast Inc. seeks a seasoned business continuity professional to lead the second line of defense business continuity management program. This role will have the opportunity to mature and enhance Toasts comprehensive business continuity program for the company and work cross-functionally to operationalize business impact assessments business continuity and recovery Plans and conduct regular testing of critical process and system continuity information.

About this roll* (Responsibilities)

• Maintain and enhance Toasts business continuity management program inclusive of business continuity plans business impact assessments tooling and testing.
• Own the continuity program requirements and develop communicate and implement business continuity policies and training for the organization and enforce adherence to policy.
• Facilitate the development and refresh of plans (and refresh of plans) through collaboration with business and cross-functional teams across the company.
• Establish strong relationships with key business and cross-functional teams including IT infrastructure engineering information security and product teams.
• Design and execute scenario-based tests and tabletop exercises to assess the effectiveness of Toasts crisis and emergency response plans.
• Escalate prepare materials and report on business continuity management results risks KRIs priorities and performance to relevant committees third parties and stakeholders.
• Identify report escalate and drive timely resolution of business continuity-related issues and deficiencies through strong risk governance and oversight practices.
• Monitor and implement relevant industry and regulatory changes to the business continuity management.
• Own manage and drive the business continuity management strategy roadmap and risk appetite.

Do you have the right ingredients* (Requirements)

• Bachelors Degree required.
• At least five (5) years of experience in a business continuity management role at a fintech bank technology company auditing or consulting firm.
• Excellent knowledge and understanding of business continuity management and disaster recovery practices.
• An understanding of common IT infrastructure technology and data center configurations terminology controls and recovery practices.
• At least one of the relevant certification(s) such as the Certified Business Continuity Professional (CBCP) Certificate of the Business Continuity Institute (CBCI) ISO 22301 Certified Business Continuity Manager (CBCM) Business Continuity and Resiliency Professional (BCRP) or other business continuity professional certification.
• Strong critical and analytical thinking decision-making innovative problem-solving and excellent verbal and written communication skills.
• Ability to drive action and build consensus among cross-functional stakeholders. Detail-oriented with the ability to meet firm deadlines.
• Ability to adapt in challenging and changing situations comfortable dealing with ambiguity and uncertainty.

What youll need to thrive (Requirements)

AI at Toast

At Toast one of our company values is that were hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality. We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; its a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at Equity and Inclusion is Baked into our Recipe for Success

At Toast our employees are our secret ingredientwhen they thrive we restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility. By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally check out: today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact .

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