Service Delivery Manager
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
#LI- PS1
Role- Service Delivery Manager
Skills- Service delivery manager process management SLA delivery excellent communication people managment.
Experience- 12 years
Location- Pune
Work Mode- Hybrid
Shifts- CST( 6 PM to 2: 45 AM) & GMT(3 PM to 11:45 PM)
Email cvs at
Job Description:-
) Conduct regular meetings with team leaders & resolve concerns
2) Conduct skip level meetings with team members & resolve escalations
3) Own rewards & recognition schemes for assigned processes/teams
4) Oversee L&D trainings for self & team leaders
5) Oversee staff domain certifications
6) Ensure completion of process certifications by all staff (Team leads & associate ) within pre defined timelines
7) Liaise with recruitment team for recruiting new team member
2) Conduct skip level meetings with team members & resolve escalations
3) Own rewards & recognition schemes for assigned processes/teams
4) Oversee L&D trainings for self & team leaders
5) Oversee staff domain certifications
6) Ensure completion of process certifications by all staff (Team leads & associate ) within pre defined timelines
7) Liaise with recruitment team for recruiting new team member
8)Drive on-time accurate & quality service delivery within agreed upon SLAs for assigned processes
9) Manage client relationships and escalations
10) Strategic Initiatives
12) Participate in special projects/organization wide initiative
9) Manage client relationships and escalations
10) Strategic Initiatives
12) Participate in special projects/organization wide initiative
13)Minimum two years of experience in a managerial role
14) (Must have experience in managing a span over 30)
15) Graduate from a recognized university & relevant
14) (Must have experience in managing a span over 30)
15) Graduate from a recognized university & relevant
16)Periodically review process & regulatory requirements & ensure compliance
17) Review FTE requirements shift plans & capacity planning
18) Initiate Execute & Facilitate process improvement initiatives/projects
19) Integrate domain knowledge & business understanding to create superior solutions for the clien
17) Review FTE requirements shift plans & capacity planning
18) Initiate Execute & Facilitate process improvement initiatives/projects
19) Integrate domain knowledge & business understanding to create superior solutions for the clien
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
