IT Operations Analyst II- Incident Management
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Job Location:
Cebu City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities:
Coordinates and drives Restoration of Service for Major Incident events.
Coordinating a large Cross Functional Team
Conducts escalation to service teams senior management and leaders to ensure appropriate awareness engagement and focus
Produces accurate and timely communications tailored to relevant audience (Senior Leaders and internal Stakeholders)
Work closely with SMEs to quickly identify customer impact (who how when)
Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible
Associate Incidents with other records (i.e. Incidents Changes Problems Knowledge Articles Known Errors etc.)
Qualifications:
Minimum of 3-4 years of experience in a Helpdesk and Incident management role.
Graduate of BS IT/ any related course
Excellent communication skills (written and oral) with experience interacting with all levels of management communicating issues with people process and technology.
Good understanding of production IT Environment and IT Operations
Strong interpersonal and teamwork skills.
Ability to work rotating shifts to support 24/7/365 organization
Experience in a technical support field: network server storage Knowledge in ITIL is a plus
Open to shifting schedule and to work onsite
Required Experience:
IC
Key Skills
- IT Experience
- SAP Materials Management
- SAP SuccessFactors
- Agile
- Business Analysis
- SAP
- Requirements Gathering
- SAP Finance & Controlling
- SAP Supply Chain Management
- SAP S/4HANA
- SDLC
- Oracle
About Company
COVID-19 presents an unprecedented and challenging situation for all of us. At Conduent, our top priority is to protect our associate base and the communities where we live and work, while continuing to serve and help our clients at a time when they need us most. We’d like to thank ev ... View more
