Senior Customer Service Manager, Mainland South East Asia (MSEA)
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Job Location:
Ho Chi Minh City - Vietnam
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
ABOUT YOUR ROLE (Mô tả chung về công việc):
This position will manage the Customer Service Team by providing clear goals strategies and initiatives and driving the necessary change to ensure achievement of divisional financial and non-financial metrics.
KEY RESPONSIBILITIES WILL INCLUDE: (Các trách nhiệm đảm đương):
- Oversee and ensure smooth operations across CS teams
- Translate business strategy into actionable service plans and performance targets
- Drive continuous improvement in order management fulfillment accuracy and customer communication
- Partner with Sales Planning Logistics Quality and Operations to ensure seamless order-to-delivery execution.
- Drive initiatives that improve customer journey touchpoints from order entry to invoicing
- Ensure consistent application of policies procedures and service standards across CS teams.
- Manage service capacity and resources to meet fluctuating demand and seasonal peaks
- Lead regular service review meetings with key commercial or production counterparts to address pain points.
- Represent Customer Service in customer business reviews ensuring voice of customer (VOC) is heard internally
- Leverage data and VOC insights to anticipate customer needs and improve service models.
- Benchmark performance across teams and regions to share best practices
- Build a talent pipeline and succession plan for key CS roles
Qualifications :
WHAT WE WILL BE LOOKING FOR IN YOU (Các yêu cầu tuyển dụng cần có):
- A self-motivated and highly dynamic leader with 7 years of experience in customer service or supply chain preferably within the apparel footwear or manufacturing industry.
- They excel at leading front-line teams driving process excellence and partnering cross-functionally to enhance customer experience and operational efficiency.
- Strong in data analysis stakeholder management and change leadership they balance strategic vision with hands-on problem-solving.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Avery Dennison is a materials science and manufacturing company specialized in the design and manufacture of a wide variety of labeling and functional materials. Our expertise and global scale enable us to deliver innovative, sustainable and intelligent solutions to customers all over ... View more
