Front Office Manager | Opening Mama Shelter Lake Como (FMNB)
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Would you like to be part of the opening team of our Mama Shelter in Como
You must be fluent in Italian as well as English. Please send an English version of your CV.
THE MISSION
Our customers and the reception team are in good hands with you .
Just like Mama you ensure that each welcome and interactions are personalized and warm not just at the beginning but maintained at all times of the day.
You recruit train lead & coordinate the Front Office team in addition to taking on many responsibilities.
As head of department you are the direct spokesperson and create the link between the staff your team and Management.
You are in charge of managing & solving customer issues and complaints in order to retain our customers.
Involved in the marketing of Mama services you inspire the promotion of our shop (sale and merchandising of products) the restaurant and our events.
The customer experience must be perfect and you guarantee it .
Qualifications :
MADE FOR YOU ONLY IF
- Your leadership is natural & effective; everyone knows that when Mama is not there the children will play but Mama can count on you !
- You know how to identify talents and develop them; red chair and buzzer: its your turn!
- You know how to mobilize the necessary resources (Human Financial & Administrative) to succeed in your mission.
- You know how to drive sales without turning into the Wolf of Wall Street .
- With excellent customer relations you never run out of resources when faced with a customer situation.
- You know how to manage pressure from clients and stress; Master Yoda taught you everything
- Confidentiality is important to you: what happens to Mama stays with Mama .
- You know how to use the right tools to report to your management: your PowerPoint presentations and your Excel tables make people so jealous!
- You get your hands dirty and think that leading by example is the key to success.
- You know how to optimize sales and occupancy: 100% OBJECTIVE!
- True teacher you like to transmit your knowledge and develop the young Padawans into Jedi.
YOUR LITTLE EXTRAS :
- For you The Shining is not only a horror movie but above all a film about a hotel .
- You are a real leader and you know how to motivate your team!
- You master Opera Cloud.
- Unbeatable at Monopoly you know how to put the right price at the right time !
Additional Information :
Next were sure you know the tune :
First melody: At Mama no AI! We review your application in person and take the time to understand your background.
First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm.
Chorus: Once youve passed the phone interview well arrange a remote meeting or a meeting at Mama to meet the Gang!
Last verse: Naturally youll receive a response from us within two to three weeks at the latest whether its a or a .
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
