Foreign Trade Zone Supervisor
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Job Location:
El Paso, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
As a FTZ Supervisor you will be responsible for supervising the day-to-day FTZ Operations and staff. Support transition and retention of customers.
Major Duties and Responsibilities
- Utilize dashboards reports and desk checks to ensure timeliness of file logging entry/admission/withdrawal filing and billing.
- Ensure the teams activities are in compliance with the regulations of local Customs laws and Partner Government Agencies (PGA)
- Ensure the team is compliant with the Process Standards and works within the SOP requirements of the client(s)
- Ensure the team operates in accordance with the policies and procedures of Expeditors
- Ensure our clients are receiving an exceptional level of customer service
- Manage team dashboards and productivity. Also join conference calls and/or pilot programs as designated by management
- Assist team members with problem solving and customer service
- Perform entry/admission/withdrawal audits and implement corrective actions
- Ability to perform all of the functions performed by FTZ CSRs including but not limited to processing entries/admissions/withdrawals meeting KPIs working with Customs & PGAs etc.
- Ensure all team members are cross trained and that each client has a primary and backup CSRs are assigned.
- Create SOPs and transitioning new clients within the team
- Periodically review existing SOPs for accuracy and update or send to agent to update as necessary
- Ensure all team members are following Expeditors credit and OCL process.
- Review rate schedules for accuracy
- Ensure all files are billed timely accurately and accounting discrepancies are resolved
- Ensure proper usage of GL codes
- Monitor overtime
- Review profitability and productivity - with a goal of eliminating waste
- Keep teams morale at a high level and maintain a low level of unplanned turnover
- Train Motivate Challenge and Mentor other employees
- Have routine team meetings with all members of your team to ensure everyone is aware of changes updates to regulations etc.
- Prepare Annual Employee Reviews and 1 on 1s for members of your team.
- Ensure all team members meet or exceed training requirements and deadlines
Qualifications :
- At least 3 years of Customs/FTZ Brokerage Experience with Expeditors Internal System
- At least 1-2 years of lead/supervisory experience
- Well-rounded knowledge of the HTSUS
- Well-rounded knowledge of the Title 19 of the Code of Federal Regulations
- Well-rounded knowledge of the Foreign-Trade Zones Manual
- Knowledge and experience with Participating Government Agencies
- The ability to troubleshoot and solve problems quickly and effectively
- Strong Management Skills
- Must be able to commute to the Pullman/El Paso Facility
- High School Degree or equivalent required
- Must be legally authorized to work in the United States
- Must have the ability to work overtime and/or weekends in support of the department needs
- Fluent in English and Spanish both written and verbal
- Good computer skills (Word Excel and familiarity with PowerPoint)
- Comfortable with numbers and basic mathematical skills
- Familiarity with 10-key usage
- Ability to multi-task and prioritize throughout the workday while remaining focused and organized
- Demonstrated ability to be pro-active in thought and action
- Strong organizational Skills
- Analytical with a strong attention to detail
- Effective interpersonal skills including proven ability to listen comprehend effectively communicate clearly and concisely to obtain positive results
- Ability to work independently and in a collaborative team environment
- Willing to pitch in and help on last minute projects or assist team members
- Excellent written verbal and interpersonal communication skills
- Has a demonstrated strong work ethic and reliability
- Comfortable working in a professional business environment
- Proven ability and desire to learn new software and technologies
- Knowledge of Expeditors Internal System Preferred
- Undergraduate Degree Preferred
- Customs Brokerage License or Actively pursuing and taking the exam
Additional Information :
Expeditors offers excellent benefits:
- Paid Vacation Holiday Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Employee Evaluation
- Industrial Engineering
- Retail Sales
- Cleaning Experience
- Business Management
- OSHA
- Medical Imaging
- Process Engineering
- Supervising Experience
- Project Implementation
- Retail Management
- Contracts
About Company
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 ... View more
