Head of Delivery

Colombo - Sri Lanka

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Lead and oversee multiple large-scale technical programs and digital transformation initiatives across global clients
Own end-to-end delivery of the program portfolio ensuring scope timelines quality and financial targets are met
Act as the primary point of contact for global clients managing senior-level communication escalations and expectations
Drive portfolio-level financial performance including revenue margin forecasting and cost control
Establish track and continuously improve SLAs KPIs and delivery metrics to ensure high performance and customer satisfaction
Lead governance forums steering committees program reviews and escalation calls
Collaborate closely with executive leadership project teams and cross-functional stakeholders to deliver measurable business outcomes
Identify manage and mitigate delivery risks dependencies and issues across programs
Build mentor and lead high-performing delivery and program management teams
Foster a culture of accountability innovation operational excellence and customer-centric delivery
Ensure consistent delivery standards processes and best practices across all programs
Support strategic planning growth initiatives and client expansion opportunities

Requirements

1520 years of experience in technical program delivery portfolio management or digital transformation leadership roles
Proven experience managing large complex multi-stream programs for global clients
Strong exposure to US and European markets with experience working across distributed and cross-cultural teams
Demonstrated expertise in stakeholder management at senior and executive levels
Strong financial acumen with experience managing program and portfolio-level P&L forecasting and budgeting
Proven ability to lead mentor and scale delivery teams in fast-paced environments
Experience defining and driving SLAs KPIs governance frameworks and delivery metrics
Excellent communication negotiation and conflict resolution skills
Strong problem-solving and decision-making abilities with a delivery-focused mindset
Experience working in hybrid or global delivery models

Lead and oversee multiple large-scale technical programs and digital transformation initiatives across global clientsOwn end-to-end delivery of the program portfolio ensuring scope timelines quality and financial targets are metAct as the primary point of contact for global clients managing senior-l...

Lead and oversee multiple large-scale technical programs and digital transformation initiatives across global clients
Own end-to-end delivery of the program portfolio ensuring scope timelines quality and financial targets are met
Act as the primary point of contact for global clients managing senior-level communication escalations and expectations
Drive portfolio-level financial performance including revenue margin forecasting and cost control
Establish track and continuously improve SLAs KPIs and delivery metrics to ensure high performance and customer satisfaction
Lead governance forums steering committees program reviews and escalation calls
Collaborate closely with executive leadership project teams and cross-functional stakeholders to deliver measurable business outcomes
Identify manage and mitigate delivery risks dependencies and issues across programs
Build mentor and lead high-performing delivery and program management teams
Foster a culture of accountability innovation operational excellence and customer-centric delivery
Ensure consistent delivery standards processes and best practices across all programs
Support strategic planning growth initiatives and client expansion opportunities

Requirements

1520 years of experience in technical program delivery portfolio management or digital transformation leadership roles
Proven experience managing large complex multi-stream programs for global clients
Strong exposure to US and European markets with experience working across distributed and cross-cultural teams
Demonstrated expertise in stakeholder management at senior and executive levels
Strong financial acumen with experience managing program and portfolio-level P&L forecasting and budgeting
Proven ability to lead mentor and scale delivery teams in fast-paced environments
Experience defining and driving SLAs KPIs governance frameworks and delivery metrics
Excellent communication negotiation and conflict resolution skills
Strong problem-solving and decision-making abilities with a delivery-focused mindset
Experience working in hybrid or global delivery models