Packaged App Development Specialist

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The Packaged App Development Specialist will be responsible for overseeing the maintenance and support of critical applications. This role includes ensuring application stability performance and availability while also leading a team of skilled professionals to troubleshoot and resolve issues promptly. The ideal candidate will have extensive experience in application support within the Banking sector strong leadership skills and a proactive approach to problem-solving.

Key Responsibilities:

• Team Leadership & Management:

  • Lead mentor and manage a team of application maintenance engineers.

  • Foster a collaborative and high-performance team environment.

  • Conduct regular performance reviews and provide constructive feedback.
    

• Application Maintenance & Support:

  • Oversee the maintenance and support of SAP applications ensuring high availability and reliability.

  • Manage incident response problem resolution and change management processes.

  • Develop and enforce best practices for application monitoring maintenance and support.
    

• Operational Excellence:

  • Implement and monitor key performance indicators (KPIs) to ensure application performance and stability.

  • Continuously improve support processes and procedures to enhance service delivery.

  • Collaborate with other IT teams and stakeholders to ensure seamless integration and performance of applications.
    

• Technical Expertise:

  • Provide technical leadership and guidance to the team on complex issues and projects.

  • Stay updated with the latest technologies and industry trends in SAP Banking.

  • Ensure compliance with industry standards and regulatory requirements.
    

• Customer Focus:

  • Act as the primary point of contact for application-related issues and escalations.

  • Develop strong relationships with internal and external stakeholders to understand their needs and ensure satisfactory service delivery.

  • Provide regular updates and reports to stakeholders on application performance and issues.
    
    

Qualifications:

• Education:

  • Bachelors degree in Computer Science Information Technology or a related field. Advanced degree preferred.
    

• Experience:

  • Minimum of 7-10 years of experience in application maintenance and support within the Banking industry.

  • Proven experience in a leadership or management role.

  • Strong technical background with expertise in SAP Basis and HANA Administration.
    

• Skills:

  • Excellent leadership and team management skills.

  • Strong problem-solving and analytical abilities.

  • Proficient in application monitoring tools and techniques.

  • Knowledge of ITIL or similar service management frameworks.

  • Excellent communication and interpersonal skills.
    

• Required Skills
  SAP Basis and HANA Administration with 7 years of experience.
  

• Certifications:

  • Relevant certifications such as ITIL or SAP certifications are a plus.
    

Key Competencies:

• Leadership: Ability to inspire and lead a team towards achieving common goals.

• Technical Proficiency: Deep understanding of SAP applications and their maintenance requirements.

• Problem-Solving: Aptitude for diagnosing and resolving complex technical issues.

• Communication: Strong ability to communicate technical information to non-technical stakeholders.

• Customer Orientation: Commitment to delivering high-quality service and support to clients and stakeholders.

Accenture Benefits

To view our Progressive Employee Benefits covering Health Wellbeing Progressive Leave Options Sustainability click on the link below.

Progressive Employee Benefits Australia

This is an exceptional opportunity for an exceptional individual.

Equal Employment Opportunity Statement for Australia and New Zealand:

At Accenture our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work.

We encourage applications from all people with the relevant skillset and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age disability status ethnicity gender gender identity or expression religion or sexual orientation and we do not tolerate discrimination. If you require any accommodations or adjustments for interviews and/or at work please reach out to or contact us at(Australia) or 64 (New Zealand).

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Equal Employment Opportunity Statementfor Australia:

At Accenture our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work.

As part of our talent strategy we hire and develop people who have different backgrounds different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives observations and insights which are essential to drive the innovation needed to reinvent and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry.

We encourage applications from all people and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age disability status ethnicity gender gender identity or expression religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method please emailand cite the relevant Job Number or contact us on.

Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about ourPrivacy Statement