Functions: - Sales/Marketing
- Maintenance of Product and Industry Knowledge
- Administration
- Interdepartmental Relations
| Competencies: - Adaptability
- Analysis
- Continuous Improvement
- Customer Enthusiasm
- Judgement
- Organizing and Planning
- Teamwork
| Reports to: |
Management/Business Skills Required:
- Knowledge of sales procedures processes and follow-up
- Ability to receive customers
- Ability to effectively relate to customers of all backgrounds and to focus on customer enthusiasm
- Knowledge of company products (prices models series options warranties vehicle maintenance colors standard equipment specifications)
- Ability to network follow up on prospects and ask for referrals
- Ability to counsel customers (regarding their likes dislikes needs)
Work Orientation Factors
- Much customer contact
- Much contact with people in all dealership departments
Position Summary
The Sales Consultant:
- Is focused on the process of understanding and meeting customer needs.
- Must have basic knowledge of automotive systems and thorough knowledge of prices models series options and other variations of the manufacturers products.
- Should know much about competitors products and prices.
- Should demonstrate sensitivity toward customers and a strong interest in exceeding customers expectations.
- Must have polished communication skills with customers including the ability to present the dealerships products and to pinpoint customers needs by interviewing and questioning.
- Must calculate cost allowances fees taxes and down payments to arrive at the price of a vehicle.
- Must work with the Sales Manager in completing sale contracts that meet customers needs.
- Is capable of addressing customer hesitation and resistance.
- Presents a positive image of the dealership both in mode of dress and in helpful and friendly attitude.
- In conjunction with the Sales Manager determines personal sales goals and the methods by which those goals will be met which affords the Sales Consultant a structured method of building a clientele and achieving success.
- Works systematically not only in the sales process but also in the process of handling the many administrative requirements of the position (e.g. paperwork plans reports and the maintenance of a prospect and owner follow-up system).
What the Worker is Like
The Sales Consultant:
- May be hired with no prior sales experience or might come to the dealership with a background in insurance real estate or retail sales.
- Must have a positive attitude and bearing.
- Comes to each prospective sale with the same smile and engaging nature.
- Genuinely enjoys customers and engages them in purposeful conversations that gather information important to a sale and probes for possible alternative suggestions and ideas.
- Works readily with numbers and can discuss the companys products with accuracy and assurance.
- While capable of working with a Sales Manager is an accomplished self-manager when it comes to using time productively.
What the Work is Like
The work of the Sales Consultant:
- Entails knowing the entire dealership thoroughly department to department.
- Involves continual learning about new approaches to sales new information regarding products new administrative efficiencies and customers.
- Requires building strong interdepartmental relationships particularly with the Business Department and Financial Services and paying close attention to the requirements of those departments within the process of selling.
- Involves risk and satisfaction long hours and much teamwork.
Job Description Sales ConsultantFunctions:Sales/MarketingMaintenance of Product and Industry KnowledgeAdministrationInterdepartmental RelationsCompetencies:AdaptabilityAnalysisContinuous ImprovementCustomer EnthusiasmJudgementOrganizing and PlanningTeamworkCommunicationReports to:Sales ManagerManag...
Functions: - Sales/Marketing
- Maintenance of Product and Industry Knowledge
- Administration
- Interdepartmental Relations
| Competencies: - Adaptability
- Analysis
- Continuous Improvement
- Customer Enthusiasm
- Judgement
- Organizing and Planning
- Teamwork
| Reports to: |
Management/Business Skills Required:
- Knowledge of sales procedures processes and follow-up
- Ability to receive customers
- Ability to effectively relate to customers of all backgrounds and to focus on customer enthusiasm
- Knowledge of company products (prices models series options warranties vehicle maintenance colors standard equipment specifications)
- Ability to network follow up on prospects and ask for referrals
- Ability to counsel customers (regarding their likes dislikes needs)
Work Orientation Factors
- Much customer contact
- Much contact with people in all dealership departments
Position Summary
The Sales Consultant:
- Is focused on the process of understanding and meeting customer needs.
- Must have basic knowledge of automotive systems and thorough knowledge of prices models series options and other variations of the manufacturers products.
- Should know much about competitors products and prices.
- Should demonstrate sensitivity toward customers and a strong interest in exceeding customers expectations.
- Must have polished communication skills with customers including the ability to present the dealerships products and to pinpoint customers needs by interviewing and questioning.
- Must calculate cost allowances fees taxes and down payments to arrive at the price of a vehicle.
- Must work with the Sales Manager in completing sale contracts that meet customers needs.
- Is capable of addressing customer hesitation and resistance.
- Presents a positive image of the dealership both in mode of dress and in helpful and friendly attitude.
- In conjunction with the Sales Manager determines personal sales goals and the methods by which those goals will be met which affords the Sales Consultant a structured method of building a clientele and achieving success.
- Works systematically not only in the sales process but also in the process of handling the many administrative requirements of the position (e.g. paperwork plans reports and the maintenance of a prospect and owner follow-up system).
What the Worker is Like
The Sales Consultant:
- May be hired with no prior sales experience or might come to the dealership with a background in insurance real estate or retail sales.
- Must have a positive attitude and bearing.
- Comes to each prospective sale with the same smile and engaging nature.
- Genuinely enjoys customers and engages them in purposeful conversations that gather information important to a sale and probes for possible alternative suggestions and ideas.
- Works readily with numbers and can discuss the companys products with accuracy and assurance.
- While capable of working with a Sales Manager is an accomplished self-manager when it comes to using time productively.
What the Work is Like
The work of the Sales Consultant:
- Entails knowing the entire dealership thoroughly department to department.
- Involves continual learning about new approaches to sales new information regarding products new administrative efficiencies and customers.
- Requires building strong interdepartmental relationships particularly with the Business Department and Financial Services and paying close attention to the requirements of those departments within the process of selling.
- Involves risk and satisfaction long hours and much teamwork.
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