Customer Care Agent (B2B)

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Were a global smart mobility SaaS company with 2M subscribers across 23 countries seeking an experienced Customer Care (B2B) to drive efficiency quality and customer satisfaction.

Responsibilities :

Handle all first level of customers technical inquiries via inbound calls email correspondences and manage all key accounts.
Daily monitoring of fleet repairs and adherence to the Fleet non-streaming list.
Contact customers to investigate the status of non-streaming units and book repairs where unit status is in daily operation.
Escalate inquiries or issues to relevant departments and ensure proper follow-up.
Full customer care role including retention of customers upselling and selling to existing clients.

Requirements :

At least 3 - 5 years of experience in customer service key account management or retention (BPO Automotive or Telematics industry experience preferred).
Proficiency in Microsoft Office especially Excel; strong presentation and computer skills.
Ability to communicate in Mandarin (spoken and written) to support Mandarin-speaking customers is required.
Customer-focused solution-oriented mindset with strong problem-solving abilities.
Excellent communication and interpersonal skills.
Proactive organized and self-motivated team player with a positive can-do attitude.

Were a global smart mobility SaaS company with 2M subscribers across 23 countries seeking an experienced Customer Care (B2B) to drive efficiency quality and customer satisfaction.Responsibilities :Handle all first level of customers technical inquiries via inbound calls email correspondences and man...