Customer Service Non Voice (Korean Speaker)
Share
Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Research customer problems and deliver solutions.
Deliver an experience to every customer meeting clients service standards.
Respond to 60-70 emails per day through template and long form email responses to customer email inquiries.
Achieve and maintain required metrics and goals.
Work proactively to ensure potential issues are escalated appropriately.
Work as part of the team to ensure the program floor is a positive and professional environment.
Provide support in projects and initiatives as and when required.
- Fluent in English and Korean (written and verbal) to support a diverse global customer base.
- Take full ownership of customer issues from initial contact to final resolution ensuring no inquiry is left unresolved.
Qualifications :
Education: Diploma and above.
Good English skills and excellent in Korean speaking.
Able to read and write in English and Korean.
Candidates with technical background will be an advantage.
Candidate with full working rights in Malaysia who has excellent Korean skills. Willing to relocate to Malaysia.
Foreign candidate should have at least 2 years of full-time working experience and passport validity should be more than 2 years as per Malaysia visa applications requirement.
Non-Korean candidates should have at least passed TOPIK/LKAT; TOPIK II (Intermediate-Advanced Levels 3-6)
Additional Information :
Work Time/Mode:
Time: 7am-4pm / 3pm- 12am its subject to changes in the future according to business need.
Days: Rotational including weekends & public holidays (5 working days 2 days off).
Mode: WFH (Bangsar South)
Training and nesting should be on-site / Sutherland office (about 5 weeks).
Advisor(s) will come to the office when required or when theres on-site activity maybe once or twice in a quarter.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
